Bringing clarity to complex logistics across SA
As supply chains across South Africa become more interconnected and time-sensitive, businesses need a clearer way to manage cross-border logistics, improve visibility, and reduce operational friction.
Shipping delays, missing updates, and too many systems to juggle? That’s usually where logistics starts to slow things down.
Most supply chains don’t break because of one major issue. It’s the smaller friction points that build up over time, waiting on shipment updates, chasing emails, switching between systems, and manually following up just to stay informed.
As a logistics partner, DSV sees this across different industries every day. That experience is what shaped myDSV.
myDSV is a digital platform that brings key logistics activities together in one place. It connects quotes, bookings, tracking, documents, invoices, claims, and reporting in a single workflow so teams can manage shipments without switching between multiple systems.
Instead of searching through emails or spreadsheets, users can log in and see what they need in one dashboard. That might be checking a shipment status, downloading an invoice, turning a quote into a booking, or reviewing performance reports.
The goal isn’t to replace how teams work with DSV. It’s to make that interaction simpler, faster, and more structured by reducing unnecessary admin and bringing information together in real time.
Whether you are coordinating regional distribution, managing multi-country flows or handling international trade lanes through South Africa, myDSV helps bring structure, visibility, and consistency to logistics operations.
Frequently asked questions about myDSV
myDSV is a digital platform from DSV that allows users to manage shipments, bookings, quotes, tracking, invoices, claims, and reporting in one connected system.
myDSV helps simplify complex logistics by centralising shipment information across inbound, outbound, and cross-trade flows. It provides end-to-end visibility, reduces fragmented communication and supports more consistent operational control.
Access is arranged through your Account manager, who will support onboarding and user setup. This process is typically managed by the local myDSV country team or implementation team, ensuring the system is correctly configured for your organisation.
Customers can also engage directly with the myDSV team by emailing mydsvza@za.dsv.com for assistance or setup-related queries.
Yes. Quotes can be requested, reviewed, and converted directly into bookings within the myDSV platform, supporting a seamless end-to-end workflow.
Bookings can be created directly from the booking tab within myDSV, as well as from the dashboard, shipment module, booking overview, or by converting an accepted quote into a booking.
Users can track shipments by reference or date range, view milestone updates, and access shipment status information across all transport modes.
Yes. Invoices, credit notes, and shipment-related documents can be viewed and downloaded directly from the platform in PDF format.
myDSV includes a comprehensive reporting suite designed to support both operational and strategic decision-making.
Users can access:
• Shipment-level reporting with standard templates including Origin, Delivery, Transport & General shipment views
• Container reporting using the same structured templates for containerised movements
• Custom report layouts, allowing users to tailor data views to specific business needs
• Scheduled reporting, enabling automated delivery of key data sets
• Downloadable data extracts for further internal analysis
• BI-powered insights, providing visibility into spend, transit times, performance trends and carbon footprint
This combination allows businesses to move from static reporting to more dynamic, data-driven logistics management.
Users can access:
• Shipment-level reporting with standard templates including Origin, Delivery, Transport & General shipment views
• Container reporting using the same structured templates for containerised movements
• Custom report layouts, allowing users to tailor data views to specific business needs
• Scheduled reporting, enabling automated delivery of key data sets
• Downloadable data extracts for further internal analysis
• BI-powered insights, providing visibility into spend, transit times, performance trends and carbon footprint
This combination allows businesses to move from static reporting to more dynamic, data-driven logistics management.
Yes. DSV is committed to ensuring safe and secure shipments. In the event of loss, damage, or delay, you can select “New Claim” within myDSV and complete the claim form directly in the platform. Once submitted, the claims team will review your request and contact you directly.
Claims can also be downloaded for your records at any time through the system.
Claims can also be downloaded for your records at any time through the system.
Why myDSV supports South African supply chain performance
For businesses operating in South Africa and Sub-Saharan Africa, performance depends on access to accurate, timely information, not just movement of goods.
myDSV supports this by helping organisations:
- Improve visibility across inbound, outbound and cross-trade shipments
- Reduce reliance on manual communication and follow-ups
- Standardise logistics processes across different countries and transport modes
- Strengthen control over costs, service levels and operational performance
- Access up-to-date insights that support faster, more informed decisions
Turning regional complexity into operational control
As supply chains in South Africa continue to expand, the challenge is no longer just moving goods efficiently, it is managing the flow of information that supports those movements.
myDSV provides a unified digital foundation that brings structure to this complexity. By centralising key logistics activities, it helps reduce operational friction and improves coordination across teams, countries, and transport modes.
Instead of reacting to delays or searching for updates across multiple systems, users can work with real-time information in one place, supporting more proactive and controlled decision-making.
For organisations looking to simplify logistics management and strengthen visibility across all shipment flows, myDSV offers a scalable digital solution designed for regional complexity.
Any questions?
Our experts are ready to help. Get in touch and we'll find the solution you need.
