Job Req Number: 67833
Time Type: Full Time
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We are looking for a CMS IT Specialist to join our team and become an essential part of our team. As a Specialist you will be responsible for providing technical assistance and customer support related to web-based applications, websites, and online services. Your primary goal will be to ensure client satisfaction by addressing their inquiries, troubleshooting technical issues, and providing timely solutions. The ideal candidate possesses a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.
Troubleshooting and resolving technical issues related to our web-based products and services.
Providing step-by-step instructions and guidance to clients for utilizing our web applications effectively.
Collaborating with internal teams, such as developers and product managers, to escalate and resolve complex issues.
Documenting and tracking customer interactions and technical issues using a ticketing system.
Assist in creating and maintaining support documentation, knowledge base articles, and FAQs.
Perform quality assurance and website testing to ensure user experience both during and after development of websites. Report and help resolve user experience problems across mobile, desktop and other devices to inform broader team including back-end development.
Bachelor’s Degree (or equivalent work experience)
Proven experience in a web support or technical support role, preferably in a software or web-based product environment.
Familiarity with content management systems (CMS) and web hosting platforms. (Sitecore version 9, Sitecore commerce – recommended)
Proficiency in troubleshooting and resolving technical issues related to web applications.
Open, creative, well-organized, and proactive attitude,
Excellent communication and interpersonal skills.
What we offer:
Private medical care
Comprehensive onboarding program
Comfortable ergonomic office
Scandinavian work culture
Internal training catalogue
Culture of feedback
Internal transition program
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.