Team Lead - Customer Reporting and Date Quality

Job Req Number:  85951
Time Type: Full Time

Department: Customer Reporting & Data Quality

Position name: Team Lead

Position target:

Efficient and effective management, organization, motivation and training of employees and supervision of the work in the Customer Reporting Team. 

Ensure that all processes / services within scope are performed with the highest possible (data) quality, correctness, efficiency and within the agreed timeframe.

Further, it is her / his responsibility to develop the awareness and encourage optimization, automation and efficient thinking in the employees performing the assigned tasks.

Tasks and responsibilities:

1. Overall responsibility for team management
2. Efficient Management of employees – including hiring, motivating, couching, training, employee development and overseeing, etc.
3. Planning and coordination of tasks related to implementation of recruitment and efficient use of resources
4. Development of reporting tools enabling to follow the efficient usage of available resources
5. Focus on continuous improvement, automation, optimization and efficiency increase within the team
6. Development of department products offer
7. Making sure that the quality of service provided is always within the agreed limits
8. Make sure that processes are executed according to procedures and requirements
9. Report to stakeholders on regular and agreed times
10. Establish and maintain good relationships with stakeholders
11. Responsibility for financial result of the team
12. Other tasks requested by the superior
13. Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company.
14. Behaviors and attitudes consistent with DSV values.
15. Professional skills development by participation in training and constant self-education.

Education and skills:

1. University Graduate (transportation studies are preferable) or trained Forwarder - preferred
2. English language at least at a C1 level
3. Intermediate (or above) knowledge of MS Excel and PowerPoint

Minimal work experience:

1. Work as a Process Leader/Process Specialist/Business Analyst, preferably in the transport industry.
2. Team management
3. Experience in working with and analysis of large data sets and reporting

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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