Global Account Director, Consumer Vertical

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Iselin, Wood Ave 

Division: Air & Sea 
Job Posting Title: Global Account Director, Consumer Vertical 
Time Type: Full Time

Summary

The Global Account Director will be responsible for managing and growing a portfolio of key global accounts in the Consumer and Retail industry. They will be accountable for driving revenue growth, Developing and executing account strategies and ensuring customer satisfaction. The Global Account Director will report to the Director, Americas Lead, Consumer vertical.

Duties and Responsibilities

• Develop and execute account strategies to achieve revenue and profitability targets.
• Cross sell throughout all three divisions in DSV, Air & sea/Road/Solutions
• Build and maintain strong relationships with key stakeholders at assigned global accounts.
• Identify opportunities to expand services and increase revenue within assigned accounts
• Collaborate with internal teams to ensure operational excellence and timely resolution of customer issues
• Prepare and present business reviews and performance reports to clients and DSV management
• Conduct regular account planning and review meetings with the team.
• Ensure customer satisfaction through effective communication, responsiveness, and issue resolution.
• Leverage vertical knowledge, insights, and skills into account work.
• Establish a strong collaboration with the account executives.
• Commercial single point of contact for the account on a day-to-day basis.
• Act as central escalation point for commercial, operational and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR))
• Identify and resolve operational challenges of importance to customer in collaboration with the divisions.
• Coordinate with executive and operational teams across divisions and locations 
• Drive pipeline management incl. collection and maintenance of opportunities and awards (e.g., in CRM)

Educational background / Work experience

• Bachelor's degree in business, logistics, or a related field is required
• Master's degree in business or a related field is preferred
• Minimum of 10 years of experience in sales or account management in the transportation and logistics industry dealing with Consumer and Retail customers
• Experience managing global accounts and developing account strategies is required.

Skills & Competencies

• Strong business acumen and strategic thinking skills
• Excellent communication and interpersonal skills
• Ability to build and maintain strong customer relationships
• Proficiency in data analysis and reporting
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications

• Experience working in a multinational corporation is preferred.
• Travel required, both domestically and some international

Language skills

• Fluency in English is required
• Proficiency in other languages is a plus

Computer Literacy

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required
• Experience with CRM software (e.g. MSD/Salesforce) is preferred.

For this position, the expected base pay is: $115,000 - $172,000/ Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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