Business Support Specialist-Warehouse

This position is responsible for providing operational and administrative support to the 3PL Team, including Gatehouse visibility. Key duties include accurate data entry into WMS systems, order allocation, picking orders and proactive problem-solving to ensure seamless workflow and drive continuous process improvements.

The role involves entering billing information into job files, organising transport bookings, managing cost entries, and maintaining proof of delivery (POD) documentation. In addition, the position supports the 3PL warehouse team and works closely with internal stakeholders to ensure efficient day-to-day operations and the timely execution of all tasks.

Key Responsibilities:

• Allocate all jobs in WMS’s systems to ensure orders are ready to be picked

• Direct staff on what orders are priority and need processing first

• Ensure all ASN for receiving goods are created in a timely manner.

• Direct 3PL staff to ensure all receiving goods are processed on time.

• Assist in picking orders when needed

• Book transport and upload POD information.

• Ensure all orders in the WMS systems have been completed, shipped daily as per all the customers’ requirements.

• Assist in training new staff and ensure all current staff understand all customer requirements.

• Ensure daily activities are clearly visible for all staff on the whiteboard.

• Update managers on daily operations

• Assist with the analysis of KPI achievement status reports, to detect areas of  improvement for operational and service performance 

• Monitor DSV’s service costs with Transport bookings,to ensure they are controlled, and budgets are achieved   

• Escalate any developments or issues related to DSV’s supply chain service to Management  

• Liaise with relevant stakeholders to extract information and problem solve in  areas concerning operations

• Accurate and efficient data entry into WMS systems One billing module 

•  Recommend process improvements to Site Manager & Management Team 

Selection Criteria:

•    Minimum 3 year’s contract logistics (3PL) experience

• CargoWise One (or similar financial processing system) & WMS experience beneficial

• Microsoft Office

• Forklift License is also required

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.