Customer Service Specialist

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Key Responsibilities

• Check and correct inbound EDI orders and relevant shipment data.
• Prepare unloading reports based on inbound scan data and RTM files.
• Record shipment arrival times in company’s data according to established procedures.
• Identify missing inbound shipments, update relevant data, and inform the appropriate branches.
• Perform daily inventory checks and monitor jobs in STAR EU.
• Enter and update freight rates in the relevant systems.
• Handle customer inquiries and provide timely, professional support.
• Follow up on pending requests and ensure timely resolution of customer issues.
• Coordinate with internal departments and branches to resolve discrepancies and ensure smooth operations.
• Maintain accurate records and keep customers informed about shipment status.
   

Competencies

• Good command of English, both written and spoken
• Strong computer literacy and ability to work effectively with digital business tools and systems
• University degree preferred, preferably in Logistics, Supply Chain Management, or a related discipline
• Previous experience in logistics, transportation, supply chain, customer service or a similar industry is considered an advantage

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DSV Road Greece