Customer Service Specialist

Job Req Number:  132747
Time Type: Full Time

• To liaise with customers for order bookings.
• Single point of contact person for the customers assigned to you.
• To constantly monitor cargo movement locally and cross-border.
• To plan bookings by arranging trucks with our own fleet or vendors.
• To assist and prepare other requirements as per the customer’s request, such as customs declarations.
• To ensure loading and unloading activities are executed without escalation.
• To inform and update the customer regularly on movement.
• To communicate with customers on a daily basis via email/phone, fulfil their requests, and follow their SOPs without fail.
• Take ownership of customer issues/escalations.
• Manage, update, and review customer KPIs and reports.
• Attend customer meetings, QBRs, and inquiries.
• To input Transport Management System data for shipments.
• To compute movement information in the database.
• To prepare and compile shipment documents for submission to billing. 

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV