Job Req Number:  95509
Time Type: Full Time

Customer Service Agent Solutions

Move forward as Customer Service Agent Solutions at DSV in Zedelgem.

About the role

As a Customer Service Agent, you will act as the primary point of contact for one of our industrial clients. You are responsible for ensuring a smooth flow of logistics operations. Working closely with the warehouse team and other internal departments, you will oversee the entire process while meeting service levels and key performance indicators (KPIs).

During quieter periods, such as the summer months, you will support the warehouse team with stock counts. It is therefore essential that you hold a forklift or reach truck certificate or are willing to obtain one through DSV.

Other tasks

·       Administrative processing and follow-up of logistics services for assigned customers;

·       Serving as the first operational contact person for assigned customers and as a liaison between the customer and internal departments (such as warehouse, customs, transport, ...);

·       Following implemented processes and customer-related work instructions;

·       Periodic consultation and adjustment moments with the customer;

·       Handling complaints;

·       Identifying potential problems/bottlenecks and brainstorming with the customer about solutions;

·       Participating/thinking along in optimizing processes (continuous improvement).

Start here. Go anywhere!

Working at DSV means playing in a different league. We are a world leading player in our industry, and we have an extraordinary history of growth. Here, we drive the change that powers your growth. Together, we innovate and digitalise the global transport and logistics industry.

Along the way, career opportunities open, and you’ll grow and succeed within a global and diverse team by creating value for our customers. We share a dynamic environment with can-do people who get things done. Whether you’re optimising supply chains, transporting goods, or supporting the business, you’re part of a larger landscape that keeps societies running.

We thrive by being responsible and accountable for our decisions. If you want to be trusted by customers, stakeholders and investors around the world, DSV is the place to be.

Are you the perfect fit?

·       You have initial experience in an administrative or customer-facing role;

·       Experience in logistics or transportation is a strong asset;

·       You are fluent in both Dutch and English;

·       You are accurate, proactive, and solution-oriented;

·       You are flexible to work between 8 AM and 6 PM;

·       You hold a reach truck certificate or are willing to obtain one through DSV.

It all counts for this vacancy of Customer Service Agent Solutions in Zedelgem. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Why choose DSV?

Working for DSV means working for one of the top players in the logistics market. DSV is enterprising, competitive, and wants to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

·       We are a Scandinavian company, and this is reflected in our open communication, approachable environment, informal workplace, entrepreneurial spirit, and the growth opportunities provided, both nationally and internationally.

·       You will join an international and leading player

·       You get a permanent contract with a nice package of fringe benefits (group insurance, hospitalization insurance, 7 euro meal vouchers, eco vouchers, bike lease and 30 vacation days)

Move forward

Send your resume with motivation or leave your details and we will contact you. Questions about this vacancy? Our Corporate Recruiter Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or vacancies@be.dsv.com

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now