Senior Business Change Manager

Job Req Number:  92214
Time Type: Full Time

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Senior Business Change Manager - Manage the business part of EDI implementation for Global Accounts

Join a global team to help us to improve and safeguard operational efficiency and customer values centered around implementations & integrations that is supporting DSV’s global customers. Here, you get to truly impact important operational processes and create the best setting for your colleagues & securing the operational success & service towards our customers.

Become one of our catalysts for change.

In our team you will work closely with global stakeholders, where you will become part of a journey to build & enhance our customer solutions, together with our global sales teams. You will become part of a developing team, with a vibrant environment and highly motivated colleagues. As a vital part of our team, you will ensure that the right setups are put in place not only for our customers but also our operations, who must operate your designed customer solutions.

We are a new team, working across multiple locations & time zones, where you will be able to impact how we work and collaborate and be part of the journey ahead of us.

 
Deliver road map initiatives and scalable Business Implementations

As a Business Change Manager, you will be working on projects supporting our customer integration process and other operational projects that will support our customers & operations. You will be representing global stakeholders and will interact with our largest clients thereof. You will manage the implementation on behalf of global projects & interests, in close collaboration with our local & regional teams. You will ensure together with IT, that the proper solutions will to best possible way, support our customer’s future journey with DSV, via our integrations. You will be responsible for your own projects, and work together with internal stakeholders to move ahead with further projects in the interest of enterprise strategy.

More specifically, you will:

• Guide and drive global business implementation initiatives. 
• Identify & align the commercial & business needs and combine with IT requirements and define the optimal set-up, for both our clients & our operations.

Process and customer management experience 

Well-versed in the art of customer needs analysis, you understand the importance of aligning customer requirements with our global operational standards, to ensure you are developing efficient processes.
 
And with your sharp mind, you are able to navigate with ease at all levels of our Air & Sea organization, just as your great operational & presentational skills will come in handy when stating your business solution proposals to customers & operations alike.

Moreover, you bring:     

• A well-versed background with both operational & technical standards in CargowiseOne 
• Knowledge and interest for the EDI layer of an integration.
• Stakeholder management skills & project management experience
• A strategic mindset to set the right lens for prioritization of time & projects
• Knowledge and interest within process optimization and governance
• Great communications skills in English

   

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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