Senior Business Support Specialist

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Erlanger, 4243 Olympic Blvd 

Division: Air & Sea 
Job Posting Title: Senior Business Support Specialist 
Time Type: Full Time

Summary 

As a Senior Business Support Specialist, you will be responsible for providing support to the operations team and ensuring smooth and efficient business processes. You will collaborate with various departments within the company, analyze business data, and make recommendations to management for process improvements. The role requires excellent analytical skills, attention to detail, and ability to multitask and prioritize work in a fast-paced environment. you will oversee the administrative and operational functions of the office, ensuring smooth day-to-day operations and providing support to staff members. Your role involves managing administrative tasks, coordinating office activities, and fostering a positive work environment. 

Duties and Responsibilities 

• Collaborate with cross-functional teams to identify business process improvement opportunities 

• Analyze business data and prepare reports for management 

• Develop and implement processes and procedures to improve operational efficiency 

• Provide operational support to the transportation and logistics teams 

• Develop training materials and conduct training sessions for new employees 

• Support the development and implementation of new IT systems 

• Monitor and maintain compliance with regulatory requirements 

• Participate in special projects as assigned by management 

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• Oversee day-to-day office activities as main point of contact in reception area, and keep management informed. 

• Provide direct administrative support as needed, including scheduling appointments, meetings, and events; booking travel; mailing and shipping packages; and updating contacts database and employee lists. 

• Managing keycards, badges, and Envoy system for visitors. 

• Maintaining training records, CW1 license records, assist with employee termination. 

• Assist with managing phone extensions by ensuring the reception has an accurate list of user extensions. 

• Maintaining the office condition & order in storage rooms, arranging necessary repairs. 

• Monitoring office supplies and ordering new stationery, supplies, furniture, appliances and electronics as required. 

• Liaise with facility management vendors, including cleaning, catering and security services. 

• Manage all aspects of space/infrastructure planning (ex: moves, additions, changes to workstations) and provide answers, resources, and solutions when requested. 

• Provide general support to visitors. 

• Assist in the onboarding process for new hires and trainees, including mobile phones.  

• Plan in-house or off-site activities, like parties, celebrations and conferences. 

• Partner with HR to update and maintain office policies as necessary. 

• General IT support to guide employees to the correct resource and process. 

• Wellness ambassador for the Branch. 

• Facilities security coordinator. 

• Assist with Universal Waste and eWaste removal from the office. Dispose of old IT equipment and other related electrical equipment. 

• Assist with branch participation with the Business Continuity Plan (BCP). 

• QHSE program responsible if no other employee in the branch has been assigned. 

Educational background / Work experience 

• Bachelor's degree in Business Administration, Logistics, or related field required 

• Minimum of 5 years of experience in transportation and logistics industry required 

• Experience in process improvement, project management, and data analysis preferred 

Skills & Competencies 

• Excellent analytical and problem-solving skills 

• Strong communication and interpersonal skills 

• Ability to work independently and as part of a team 

• Excellent time-management and organizational skills 

• Knowledge of transportation and logistics operations and regulations 

• Proficient in Microsoft Office Suite, especially Excel 

Function / Market & Industry Knowledge / Business Acumen / Processes 

Supervisory Responsibilities (if any) 

• May provide guidance and training to junior staff members 

Preferred Qualifications 

• Master's degree in Business Administration, Logistics, or related field 

• Professional certification in project management or process improvement 

Language skills 

• Fluent in English (oral and written) 

Computer Literacy 

• Proficient in Microsoft Office Suite, especially Excel 

• Knowledge of database and project management software preferred 

At Will Employment 

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. 

For this position, the expected base pay is: $64,500 - $97,000/ Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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