Credit Controller, MENA

Headquartered in Denmark, DSV Group is one of the world's leading transport and logistics companies, employing over 75,000 dedicated professionals across the globe. Our mission is to provide high-quality, sustainable logistics solutions that meet the needs of our customers, partners, and employees.

We are looking to hire a credit controller for MENA countries who is responsible for one strategic customer of DSV. This candidate will be responsible for collecting invoices and ensures that credit given to customers is monitored. This is a critical position that directly contributes to an organization’s liquidity.

As a credit controller, you will coordinate the debts of our existing customers by collecting the overdue amounts and decide whether to allow credit to a debtor and resolving non-paid invoices. You will manage the cashflow and money owed to the business, while ensuring payment is received promptly and efficiently.

Reporting Line:

Report to: Assistant Manager, Credit Control, LSSC Role: Individual contributor

Location: Dubai, UAE

Detailed Responsibilities:

• Follow up overdue invoices by telephone, email & letter within agreed timescales.  Handle disputed Invoices and negotiate to bring payment within the agreed terms.
• Respond promptly and completely to both client and internal enquiries about errors in Invoicing, payments, SOA and thus ensure customers to pay on time.
• Keep close liaison between the Customer and the sales/Customer service department so that credit issues are resolved smoothly.
• Maintain accurate records of all payment follow up activities.
• Regularly contacting customers to ensure all relevant debts are managed as necessary.
• Checking customer's credit situation and setting up the terms and conditions of the receivable balances.
• Ensuring for credit and collection policies and procedures are followed as per the DSV guidelines.
• Follow the DSV dunning procedures closely whenever a customer defaults the credit agreement.
• If any customers stop paying or pay late then it's your responsibility to stop providing services, start legal action to collect the money owed (if necessary).
• Evaluate the Credit limit weekly and update the revised limits in CW1 based on evaluation and approval.
• New Credit Application should be submitted to Head of Finance with all relevant supporting documents for approval.
• Issue credit confirmation letter for all approved credit applications and get signed from the customer for record keeping.
• Review the validity of the legal documents such as trade license and tax certificates and request for the renewed licenses as and when they expire.
• Monitoring closely the customer outstanding balances to ensure a reduction in DSO.
• Reconcile the account balances every month and prepare the debtors ageing for the monthly reporting.
• Review the Bad debt details and prepare bad debt provision for the monthly financial reporting.
• Review and prepare the Atradius Insurance overview at the month end and prepare the necessary credit documents such as CAF forms if required and signed off by Management.
• Propose write-off of irrecoverable receivables or recommend for legal actions.
• Providing ad-hoc reports as and when requested by management.
• Meet weekly and Monthly KPI's set.
• Review and prepare various reports on a weekly or monthly basis.