Customer Service Specialist, Control Tower

Job Req Number:  112560
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea  is seeking to hire a skilled and passionate Customer Service Specialist, Control Tower in Melbourne. 

The position is responsible for handling shipments – from liaising with customers & suppliers in an effective and timely manner whilst directing, compiling, and completing the necessary documentation, to arranging transport and final invoicing. This position is required to ensure that all tasks are carried out in accordance with company and regulatory requirements to ensure operational efficiency, diligence, and compliance.

Your typical day at DSV:

• Collaborate within the Cloud Services Centre of Excellence to deliver accurate, high‑quality work in line with SOPs, management directives, and customer requirements.
• Build and maintain strong relationships with internal and external customers, suppliers, and service providers locally and internationally.
• Plan, prioritise, and manage end‑to‑end transport and shipment activities using CW1 and legacy systems to meet KPIs, milestones, and delivery deadlines.
• Read, interpret, and action operational instructions, while proactively resolving issues related to documentation, cost calculations, load sizing, and operations.
• Communicate effectively (written and verbal) with customers, team members, and external stakeholders—including airlines, shipping lines, and transport providers—to resolve issues and obtain required information.
• Support the Team Lead with day‑to‑day operations, contribute to process improvements, and assist with additional tasks or projects as required.

About you:

• Industry experience in Freight Forwarding (Air and/or Sea) is essential.
• Strong communication, customer service, operational, and numeracy skills, including the ability to work with monetary values and shipment weights.
• Proven ability to plan, coordinate, and deliver outcomes within strict timeframes in a fast‑paced environment.
• High proficiency in using multiple technical applications, including Microsoft Office (particularly Excel and Teams) and CargoWise One.

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities. Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now