Job Req Number:  105087
Time Type: Full Time

Customer Service Agent (Contract Logistics)

Move forward as Customer Service Agent at DSV in Ghent.

About the role

As a Customer Service Agent, you will be responsible for the seamless management of logistics services for one or more clients in the pharmaceutical/healthcare sector. In this role, you will act as a liaison between the client and internal departments, as well as external stakeholders. Ensuring that accurate data and schedules are available for the inbound, outbound, and value-added logistics (VAL) processes in the warehouse, and that specific customer agreements and requirements are met.

Other tasks

• Administrative processing and follow-up of logistics services for assigned customers;
• Serving as the first operational contact person for assigned customers and as a liaison between the customer and internal departments (such as warehouse, customs, transport, ...);
• Following implemented processes and customer-related work instructions;
• Periodic consultation and adjustment moments with the customer;
• Handling complaints;
• Identifying potential problems/bottlenecks and brainstorming with the customer about solutions.
• Participating/thinking along in optimizing processes (continuous improvement).

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Wondering what your future workplace will look like?

Take a look at our digital tour: https://www.openbedrijvendagvirtueel.be/virtual-tour/dsv-global-transport-and-logistics/solutions-healthcare

In Belgium, we operate from over 18 branches, with more than 1,400 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

Are you the perfect fit?

• You have initial work experience in an administrative or customer-facing role. Knowledge or background within the logistics sector is a plus
• You are customer-oriented and have strong analytical and problem-solving skills.
• You have a strong knowledge of Dutch and English

It all counts for this vacancy of Customer Service Agent Contract Logistics in Ghent. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Why choose DSV?

Working for DSV means working for one of the top players in the logistics market. DSV is enterprising, competitive, and wants to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• We are a Scandinavian company, and this is reflected in our open communication, approachable environment, informal workplace, entrepreneurial spirit, and the growth opportunities provided, both nationally and internationally.
• You will join an international and leading player
• You get a permanent contract with a nice package of fringe benefits (group insurance, hospitalization insurance, 7 euro meal vouchers, eco vouchers, bike lease and 30 vacation days)

Move forward

Send your resume with motivation or leave your details and we will contact you. Questions about this vacancy? Our Corporate Recruiter Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or vacancies@be.dsv.com

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now