Customer Service Specialist, Road

Job Req Number:  114758
Time Type: Full Time

Move forward as Customer Service Specialist Road in Puurs.

You get it done
As a Customer Service Specialist, you are 'single point of contact' for the DSV Key Account customers entrusted to you and as point of contact you manage all transport related questions and assignments in close consultation with the operational services. You realize and monitor customer satisfaction and customer loyalty on a very high level.

Tasks:

•    You receive the incoming transport orders, check the data provided by the customer, if necessary, request additional data from the customer to finally pass on the transport orders to the operational services for further planning;
•    You follow up the transport orders in the company's own dispatch package;
•    You intervene if transport assignments are in danger of being executed incorrectly with regard to the proposed planning;
•    You mediate in a respectful and professional way with the customer and the operational services in view of an acceptable solution for both parties;
•    You handle any complaints and/or escalations in a correct and customer-oriented manner;
•    You accurately administer all interventions which later form the basis for KPI reporting.

We are DSV, we grow

DSV is the world’s largest transport and logistics company, with more than 160,000 colleagues in over 90 countries.
Every day, we keep supply chains running and move millions of shipments on time by road, air, sea, and rail.

Our mission is simple: keep supply chains flowing in a reliable and efficient way.
We focus on operational excellence and continuously improve our services.
At the same time, we aim for sustainable growth, taking care of people, the environment, and society.

At DSV, we embrace progress. We take initiative, find better ways to get things done, and work together as one global team.
Together, we innovate and digitalize the logistics of tomorrow.
From nine truck drivers to the world leader in logistics in less than 50 years, at DSV you will keep growing and play in a different league.

You bring
•    You can communicate fluently in Dutch and English;
•    You are communicative, assertive, customer-oriented, proactive, careful, flexible and stress-resistant;
•    You have an international mindset and an affinity with supply chain management;
•    You have a good knowledge of MS-Office software and are open to new systems;

It all counts for this vacancy of Customer Service Specialist Road in Eupen.
Furthermore, it is of course important that you feel at home with us.
That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working for DSV means working for one of the top players in the logistics market.
DSV is enterprising, competitive, and wants to grow as an organization.
That is why we are looking for people who want to grow with us.
Besides a challenging job in an international environment, we also offer:

•    We are a challenging work environment with plenty of opportunities for further professional growth and development (even internationally;  
•    We have a direct and open corporate culture (Danish company)
•    You will receive a permanent contract with an attractive package of fringe benefits;
•    Group insurance, hospitalisation insurance, meal vouchers , eco vouchers, 33 holidays, possibility to lease electric bike, 2 days of home office, flexible working hours

Move forward
Send your resume with motivation or leave your details and we will contact you.
Any questions about this vacancy? Our Talent Acquisition Partner Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or vacancies@be.dsv.com

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now