Senior Manager, Operations

 DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed.   We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.  Please reach out to Human Resources should you require accommodation during the recruitment process.   

Location: CAN - Brampton, Airport Rd 
Job Posting Title: Senior Manager, Operations 
Time Type: Full Time

The Senior Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The role will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and 5 STAR activities. The Senior Operations Manager will also develop marketing plans and assist in growing new business. He/she will ensure that operations adhere to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Operations

• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity,as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

Safety

• Responsible for the overall safety and security of assigned operations and staff.
• Maintain positive IFR statistics and other safety metrics for assigned operation.
• Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OHSA or any other relevant regulatory agency or organization.

Labor Management

• Develops teams to achieve company and client objectives for the operation.
• Trains and educates management to ensure that service requirements are met and ultimately exceeded.
• Communicates the mission, vision, and core values to motivate direct reports.
• Actively supports and practices mentoring, succession planning, and management development activities at the site level.

Management Information System

• Proactively develops plans and capital requests to ensure appropriate level of

     automation/technology to service the client.

• Stays abreast of industry trends and latest WMS technology.

Budgeting

• Partners with CL senior leadership to develop and recommend annual operating budget for assigned operation.
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation.
• Ensures that all accounts achieve predetermined profit standards.

Customer Service

• Acts as site level champion of client relationship management
• Assists in setting standards appropriate to client and scope of work.
• Implements and monitors KPIs (Key Performance Indicators) for assigned operation.
• Coordinates and leads business reviews with appropriate client and company.

     representatives for each reporting operation.

COMPETENCIES, SKILLS, ATTRIBUTES REQUIRED:

Computer Skills

• Understanding of WMS (Warehouse Management Systems)
• Strong proficiency in basic MS Office applications

Communication Skills

• Excellent written and verbal communication skills (English)

Mathematical Skills

• Advanced level expertise required in accounting and financial mathematical.

     applications as related to managing a P&L and preparing site/operational budgets.

Other

• The ability to develop effective relationships (CRM), provide leadership, and integrate.

 MINIMUM EDUCATION and/or EXPERIENCE:

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
• Prefer 5 years’ experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity.
• Varied industry vertical experience is preferred.
• 3PL management experience strongly preferred.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

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