Intern, Shenzhen Sea Export, Air & Sea China

Job Req Number:  103435
Time Type: Full Time

General Responsibilities

• To provide excellent, efficient and high-quality service to customer at all times
• Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedure

Detailed Responsibilities

• Provide quotations of local charges to shippers/consignees for nominated business where necessary. Handle customer inquiry via phone, e-mail and face to face meeting
• Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)
• Carry out approved proposed improvement / changes on procedures and systems made by supervisors, Execute the shipment booking by following the SOP and quotation
• Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services
• Handles customers’ inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues, Feedback pre-claim details and status to customers
• Prepare customers’ statistics and reports upon request, Process and create documents including but not limited to air waybills, warehouse advise, trucking orders, invoices and other docs which requested by customers
• Invoicing / verification and posting of incoming invoices, Job costing
• Update Track and Trace systems, send shipping advice to overseas stations
• Take up additional tasks as assigned, Back up for other team members when necessary

Communications

• Internal –All DSV local and oversea Internal department  
• External –Customer; Subcontractors  

Education & Working Experience

• College degree or above, major in logistics industry is preferred     
• Honest, reliable and responsible. positive attitude under high pressure, problem solver

Skills & Knowledge

• Know how in air / ocean / logistics / SCM
• Skillful of PC & Internet, Good command of Mandarin and English
• Software Skills: PPT, Excel, Word

Competency Requirements

• Communication        L2 Proactive
• Customer Service     L2 Proactive
• Team Work               L2 Proactive
• Problem Solving       L2 Proactive
• Result Orientation    L2 Proactive

*Notes: Desired Competency Levels,

• L5 Professional, Able to manage a department professionally.
• L4 Shaping, Inspiring others within the entire organization and demonstrates effective behavior by creating the right conditions and keep act as exemplary role within the organization.
• L3 Coaching, stimulating others in the immediate working environment to demonstrate effective behavior, sometimes demonstrate exemplary role.
• L2 Proactive, Demonstrates effective behavior independently and on one's own initiative regularly.
• L1 Reactive, To follow-up instructions and guidelines. Be responsive to requests/assignments.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now