Job Req Number: 111811
Time Type: Full Time
General Responsibilities 主要工作职责 |
- Financial Gross Profit responsibility for the assigned accounts Maintain and develop the existing account with APAC region
- Strategic Leverage vertical knowledge, insights and skills into account work.
- Customer relationships Build relationships with internal and external stakeholders Commercial single point of contact for the account on a day-to-day basis in the region Actively search and identify opportunities within account, and engage colleagues and divisions/operations to further grow the account Act as regional escalation point for commercial, operational and contractual issues(including Days Sales Outstanding(DSO) and Accounts Receivable(AR)
- Operational Pursue and share insights from accounts in industry with similar supply chairs Identify and resolve operational challenges of importance to customer in collaboration with the divisions
- Team & DSV Coordinate with executive and operational teams across divisions and locations in the region Drive pipeline management incl. collection and maintenance of opportunities and awards(e.g..in CRM)
|
|
Detailed Responsibilities 具体工作职责 |
General Management - Maintain, develop and manage close working relationship with customer stakeholders. Responsible for regular checkup calls and business performance review with clients main stakeholders
- GP monthly analysis to achieve the annual GP target
- Work in close collaboration with and Product/Country Key Account team/Country management
- Discuss and pro-actively share best practice within the Regional Commercial Team.
- To increase relationship stability by diversifying product offerings and developing multi-level contacts relationship within customs organization
- Ensure full adherence to CRM process and guidelines
Drive customer retention and enable incremental growth - Ensure that customer needs are continuously evaluated and match current service package, with the aim of spotting upselling opportunities for additional products, services and solutions
- Support commercial GKAM/Tender Management on RFI/RFQ/RFP and Leading RFQ at APAC
- Prepare and lead customer MBR/QBR performance review meetings, drive follow up actions with the operational organization
- Manage rate request and spot quotations
- Represent and promote DSV’s Performance Management capabilities as positive differentiator vis-à-vis customers
- Manage DSO and billing performance
Process Standardization and Optimization - Identify and address opportunities to continuously improve effectiveness and efficiency to reduce costs of customer specific service delivery.
- Provide proactive recommendations to Product management and Country management in regards to setup, structure, procedures, required capacities etc. in order to realize synergies across various accounts
- Ensure that changes of performance management standards and tools remain aligned with customer requirements
Operational Excellence: - Monitor customer specific KPI’s and data quality. Discuss and align on priorities to resolve and if required escalate following the escalation matrix.
- Proactively drive continuous improvement of service delivery for the assigned account(s), detect and analyze root causes and initiate improvement actions
- Manage root cause analyzes and ensure that corrective actions are taken by the respective P&L owners in the Country/BU operations, monitor the completion of these actions
- Take ownership of addressing the performance failure causes that are on customer side (e.g. infeasible transit time commitments, data quality/timeliness issues, mismatching expectations).
- Address data quality/quantity issue to relevant countries, escalate where required
Training & Implementation: - Oversee and monitor all business implementation projects for new or rewarded business of assigned key accounts
- Ensure that all customer SOPs created, published and maintained are signed-off timely by defined product representatives / BU’s
- Ensure that all required work instructions created, published and maintained in the countries are adhering to the customer SOP and are in line with internal standards and policies
Quality, Health, Safety & Environment - Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
- It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
|
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Apply now
