Operational Excellence Specialist 运营优化专员

Job Req Number:  105462
Time Type: Full Time

Business Rules Understanding and Implementation

充分理解并执行业务规则

• Develop and maintain a comprehensive understanding of various business models, including the key control points within different workflows for both systematic information flow and physical handling processes.

深入了解各种业务模式，包括各个业务流程中信息流与业务实操流程的关键控制节点。

• Thoroughly understand and adhere to company policies, business rules, data quality standards, and financial data objectives to ensure full compliance with Group and Company requirements.

了解公司政策、业务规则、数据规范和财务数据目标，确保业务数据和财务数据标准符合集团和公司的要求。

• Understand and apply the company's policies and standards regarding operational Milestones to ensure their completion quality and metrics align with Group and Company expectations.

理解公司对于“业务节点”完成质量及标准，确保各“业务节点”指标符合集团及公司的要求。

Operational Systems Support & Maintenance.

操作系统的运维与支持。

• Act as the Super User for the operational systems, serving as the primary point of contact for system-related matters locally.

担任操作系统超级用户角色，作为与系统相关事项的本地联络人。

• Provide first-line support for the operational systems, including user training, incident management, troubleshooting, and handling service requests in a timely manner

操作系统一线支持，包括培训、异常处理及服务需求。

• Create, update, and distribute TMS Frequently Asked Questions (FAQs), usage tips, and Work Instructions (WIs) to enhance user competency and system efficiency.

操作系统使用常见问题、提示及使用说明的制作，更新与发布。

• Manage operational system user accounts, roles, and permissions, ensuring appropriate security access controls are in place and maintained

操作系统用户管理及权限安全设置。

• Provide support for operational system master data maintenance, ensuring data accuracy and integrity within the system

操作系统主数据维护，确保数据准确以及系统完整性。

• Participate in and coordinate User Acceptance Testing (UAT) for new TMS functionalities, patches, or upgrades, documenting test results and providing feedback.

操作系统 试点功能及性能测试并填写测试反馈。

Process Improvement & Project Support

流程改进与项目支持

• Identify opportunities for process optimization and efficiency gains within operational workflows.

识别操作流程中可优化和改进效率的机会。

• Support or lead small to medium-scale operational excellence projects under the guidance of management.

在管理层的指导下，支持或主导中小型的运营优化项目。

• Assist in the implementation of approved process changes and monitor their effectiveness.

协助实施已批准的流程变更，并监控其效果。

Data Analysis & Reporting

数据分析与报告

• Collect, compile, and analyze operational data to identify trends, anomalies, and areas for improvement.

收集、整理和分析运营数据，以识别趋势、异常和改进领域。

• Prepare and generate various regular and ad-hoc management reports as required, ensuring accuracy and timeliness.

根据要求准备和生成各种定期及临时的管理报告，确保报告的准确性和及时性。

• Utilize Excel and other tools effectively for data manipulation, analysis, and visualization.

熟练使用Excel及其他工具进行数据处理、分析和可视化

Various daily work supports.

其他日常工作的支持。

• Perform systematic filing and archiving various quality documents and records in accordance with company procedures.

根据公司流程，系统化整理、归档各类文件和记录。

• Provide support for various internal and external audit requirements related to operational processes and data.

对各类业务流程和数据的内外部审计要求提供支持。

• Serve as a backup for other team members during absences or peak periods to ensure continuity of team functions.

在团队成员离岗时或业务高峰时段，作为后备团队成员开展工作，确保团队职能的连续性。

• Proactively complete other tasks and assignments as directed by the superior.

主动完成上级指示的其他任务和工作。

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now