Job Req Number:  110926
Time Type: Full Time

2       General Description

We are seeking a dynamic and results-driven Key Account Manager to oversee and grow our portfolio of key customers in Dometic Road & CBT in Road sector. The successful candidate will be responsible for building and maintaining long-term, strategic relationships with high-value customers, understanding their complex Road needs, and ensuring the delivery of exceptional service that drives customer retention and revenue growth as well as GP% target achieved. This role requires a deep understanding of customer needs, strong negotiation skills, and a proactive approach to identifying business opportunities.

3       Specific Accountabilities

• Manage and nurture a portfolio of key accounts, serving as the primary point of contact for all client-related matters, including inquiries, service issues, and strategic discussions.
• Develop and implement account management plans tailored to each key client’s business objectives, ensuring alignment with the company’s service capabilities and growth goals.
• Proactively identify opportunities to upsell and cross-sell additional freight forwarding services (e.g., sea freight, air freight, road transport, cross boarder truck, warehousing) to existing key clients, driving revenue growth and account expansion.
• Collaborate closely with internal teams (OKAM/CKAM, internal BDs, Operations, finance) to ensure seamless delivery of services, resolve any client issues promptly, and maintain high levels of client satisfaction.
• Conduct regular client reviews and business reviews to assess service performance, gather client feedback, and identify areas for improvement or new business opportunities.
• Monitor market trends, competitor activities, and industry developments relevant to key clients’ businesses, providing insights and recommendations to clients and internal stakeholders.
• Negotiate contracts, service level agreements (SLAs), and pricing with key clients, ensuring terms are favorable to both the client and the company.
• Achieve and exceed assigned sales targets, revenue goals, and client retention metrics for the key account portfolio.
• Maintain accurate and up-to-date client records, sales activities, and account plans in the company’s sales system.

4       Skills Required

• Bachelor’s degree, International Trade, Logistics, or a related field.
• 3-5 years of experience in key account management, sales, or client relationship management within the international freight forwarding or logistics industry.
• Deep understanding of international freight forwarding operations, including sea, air, and road transport, and supply chain logistics.
• Proven track record of managing high-value key accounts, driving revenue growth, and achieving sales targets.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to build and maintain strong, trust-based relationships with key clients and internal teams.
• Strong analytical and problem-solving skills, with the ability to identify client needs, assess complex logistics challenges, and develop effective solutions.
• Proactive, self-motivated, and results-oriented, with the ability to work independently and as part of a team.
• Proficiency in using sales systems and Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluency in English (written and spoken) is mandatory; proficiency in additional languages is a plus.
• Willingness to travel occasionally for client meetings and industry events.

5       Experience and Qualifications

• Experience in cross-border transportation will be considered a plus
• Good understanding of China logistics industry trends with specific emphasis on transportation concepts

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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