Business Change Manager - Lead Global EDI & API Onboarding

Job Req Number:  108796 
Time Type: Full Time

Are you ready to steer critical change across continents within a global business leader? And would
you relish owning the entire integration process – from requirement definition to post-go-live support?

Then join us for a role where you will guide customers and sales towards an API-first mindset, placing you at the forefront of digital transformation.

Be part of a global team driving cross-functional integration excellence
At our global team, you will join the business implementation team responsible for onboarding and optimising EDI and API integrations for global accounts. The team collaborates closely with Sales, IT and Operations to convert complex needs into streamlined, scalable services.

You drive business integration across functions and technologies
You will act as the key link between global accounts and DSV’s internal teams in Sales, IT and Operation as you manage the end-to-end business implementation process – from initial client engagement and requirement definition to user testing and go-live support.

In addition, you will drive strategic service improvements by analysing EDI+ and special setups, converting them to standard where possible. And as you collaborate with 3rd-party integrators and A&S Global Sales to enhance services for our largest accounts, you promote API-first thinking.

Your role blends project management, stakeholder alignment, service standardisation and cross-functional coordination – all with a strong focus on digital integration. This means that you will:

• Manage business onboarding for global accounts in close collaboration with Sales and “ONE IT”, acting as the responsible lead towards the client
• Sign off the Business Requirement Document and align high-level and detailed plans with Operations, Customer Integration Office, Customer Delivery Managers and EI
• Ensure that UAT scenarios are created and executed, and that local stakeholders are aligned, committed and deliver according to the plan
• Act as the first point of contact for Operations after business go-live – handling troubleshooting, advising and follow-up
• Educate sales staff to sell API over EDI and take input from customers to improve our API product

You master business onboarding and service standardisation
You thrive in roles where you connect client needs with business processes and digital services. As you translate requirements, you are confident in managing integrations, and driving adoptions of standardised, scalable solutions across multiple stakeholders.

We furthermore imagine that you:

• Have experience working with EDI and API services and understand the difference in business value between them
• Are confident signing off business requirements, planning integration steps and aligning stakeholders globally
• Can analyse special setups and identify opportunities for standardisation to improve scalability and efficiency
• Are motivated by working with strategic global accounts and coordinating across teams, functions and borders

Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Senior Manager, Nicolai Frej Liewendahl on +45 2294 5067 or Organic Intake Manager, Wez Feeley on +44 7714 825 678

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now