ERP Service Delivery Manager - SAP (Finance IT)

Job Req Number:  119628 
Time Type: Full Time

Take end-to-end ownership of SAP S/4 service delivery in a global setup – driving vendor performance, ITIL maturity, and continuous improvement across a complex Finance ERP landscape.

At DSV, your work helps keep global business moving. We are looking for an ERP Service Delivery Manager to join Finance ERP within Finance IT in Group Enterprise Applications. 

Own and drive SAP service delivery globally

In this role, you are responsible for service management deliveries across our SAP S/4 Finance landscape, ensuring stable, efficient, and business-focused operations. You report to the Director – Finance ERP and become part of the Finance ERP management team.

You act as a key link between business stakeholders, IT teams, and external vendors, ensuring strong collaboration and high-quality delivery. A central focus is vendor management and the continuous improvement of processes, tools, and service maturity based on ITIL.

Your key responsibilities include:

• Ensure day-to-day service delivery aligned with KPIs, SLAs, and reporting integrity
• Drive continuous improvements across the Finance ERP setup using ITIL frameworks
• Own vendor relationships, performance, and delivery quality
• Lead contract and vendor management activities
• Act as the main point of contact for external partners and consultants
• Ensure efficient and aligned collaboration across vendors, IT teams, and business stakeholders
• Support strong and structured project delivery across stakeholders
• Maintain high customer satisfaction and drive service evaluation, including NPS
• Contribute to standardisation and improved utilisation of tools and processes

You will join a global setup where teams are distributed across multiple countries, requiring strong stakeholder management and the ability to collaborate effectively in a digital, international environment.

Your experience and expertise

You bring solid experience within service delivery, IT operations, and vendor management in complex IT environments.

We expect that you:

• Have strong experience with vendor management and service delivery
• Have worked in complex IT landscapes (consulting or large international organisations)
• Bring solid knowledge of ITIL processes (incident, problem, change)
• Have experience from IT service management, ideally in a leadership or line management role
• Have experience with IT security, compliance, and management reporting
• Are experienced with tools such as ServiceNow and Jira
• Speak and write English fluently

As a person, you are accountable, structured, and focused on delivering results. You work proactively and take ownership of challenges, always with a strong customer and service mindset.

You build trust through clear communication and strong stakeholder collaboration. You combine analytical thinking with a process-oriented approach and are comfortable navigating complexity, multiple priorities, and changing business needs.

Why DSV

You will join a global organisation where reliability, collaboration, and continuous improvement are core to how we operate. In this role, you will help shape how we deliver and develop SAP Finance ERP services across the business, supporting operational excellence and strong stakeholder partnerships at scale.

Interested in taking ownership of SAP S/4 service delivery in a global setup?  

We look forward to hearing from you.

We review applications on an ongoing basis and encourage you to apply early. Please note that while the application deadline is 15 July 2026, the position may be closed earlier if the right candidate is identified.

No cover letter is required. Please include a short motivation in your CV.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now