Operational Key Account Manager - Global Aid & Relief Control Tower

Job Req Number:  104471 
Time Type: Full Time

If you want to contribute to the global efforts made, to make our world a better place, then this could be the job for you. We’re looking for a colleague to join our dedicated Aid and Relief team at DSV Air & Sea HQ in Hedehusene.

At DSV, we gather the most talented employees, so that our customers always can expect the best customer service. We go to work every day with a positive mindset, where knowledge sharing, trust and humor are a priority and where we solve exciting challenges for our customers around the world daily and we challenge the status quo to find better solutions.

Primary assignments for the candidate we are looking for:

• Manage air- and/or seafreight shipments (ad-hoc and key accounts) for long-term customers.
• Price, procure, and negotiate with internal stakeholders, agents, and carriers.
• Be the primary point of contact between customers, subcontractors, and DSV offices/agents.
• Foster strong and professional relationships with customers, suppliers, and agents, ensuring proactive communication and seamless collaboration.
• Evaluate and optimize service levels and routings based on customer and commodity requirements.
• Monitor key performance indicators across multiple customers, ensuring high-quality service.
• Leverage technology and data to streamline processes, manage EDI, track shipments, and address deviations.
• Continuously seek improvements by challenging existing processes and identifying innovative solutions.

Your background

• Trained freight forwarder within air- and/or seafreight; experience in Aid & Relief and/or Pharma & Healthcare logistics is a plus but not required.
• Strong digital skills, with proficiency in Outlook, Excel, and the ability to quickly adapt to new systems.
• Fluent in English at negotiation level and comfortable working across multiple countries.
• Analytical and structured, with a keen eye for detail, planning, and cost management.
• Service-oriented, ensuring the best possible experience for customers through a proactive and solution-driven approach.
• Thrives in a fast-paced environment, maintaining focus and a positive attitude under pressure.
• Strong negotiation skills, securing the best solutions and rates for our customers.
• A true team player, but also able to work independently when required.
• Innovative thinker, eager to challenge existing ways of working and drive improvements through technology and smarter workflows.
• Passionate about making a difference, both in your work and in contributing to a better world.

Are you ready to shape the future of Aid & Relief logistics with DSV? Apply now and become part of a team that pushes boundaries, embraces technology, and delivers world-class service.

We offer

Professional development in a Freight Forwarder job which is filled with opportunities. A workplace where you are trusted and given the opportunity to fulfill your ambitions, as well as the best colleagues you can find.

You will be part of a team, where everyone has high demands to themselves and their surroundings in relation to their performance at work. There is a strong team spirit where we help each other, and we have an informal but still professional atmosphere.

We grow together

You’ll be part of a genuinely fast-growing company. We started our journey in 1976, and since then we have expanded our market share immensely. But we have only just begun – the most exciting time to join DSV is now!

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to contact, Martin Harder Rasmussen on 45 43203762 if you have any questions regarding the role before you submit your application. We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now