Quality Manager, Global Quality - QHSE Air & Sea

Job Req Number:  113617 
Time Type: Full Time

Do you want to be a key driver for defining good practices, maturing our processes globally and support operations and commercial?
Do you have a customer centric approach and can make quality a solid foundation for how we do business?

With DSV’s continued growth and increasing complexity in both product offerings and requirements, the importance of a strong and consistent quality framework is increasing. While existing controls provide a stable basis, additional capacity and expertise are required to further develop, drive, and embed quality processes, improve efficiency, and ensure sustainable optimisation and standardisation across the Air&Sea division.

As we are present in more than 80 countries and hundreds of sites we need to ensure we have an up-to-date oversight of the level of compliance, risks associated to customers’ needs and expectations as well as develop and refine good practices.

Joining DSV as a quality manager, you will be encouraged to drive, develop, and continuously improve the way we work – support the business in making sure we do things correctly, mature the organization and make us more resilient.

Quality
Joining our Global QHSE, Sustainability & Supply Chain Security, Air & Sea, you will act as an ambassador for quality and based on your experience and data available establish comprehensive improvement projects and implement solutions and measures enhancing customer satisfaction and mitigating business risks from a quality perspective.

Responsibility

• Manage and drive quality and continuous improvement activities across operations, fostering a strong learning, accountability, and blame‑free culture
• Monitor and evaluate operational quality performance across transport, handling, documentation, and customer interfaces, using data to identify trends, risks, and improvement opportunities
• Recommend, implement, and embed sustainable process improvements to enhance service reliability, compliance, efficiency, and customer satisfaction
• Maintain and govern quality documentation, SOPs, process maps, and workflows, ensuring alignment with regulatory, customer, and internal requirements
• Review and support training, qualification, and competency needs for quality‑critical and operational roles, working closely key stakeholders
• Prepare, analyse, and present quality reports, dashboards, and management updates, highlighting performance, deviations, corrective actions, and improvement progress
• Support and facilitate workshops, audits, and training sessions on quality standards, processes, and improvement tools
• Act as a key quality interface for operations, ensuring quality principles are embedded into daily decision‑making and continuous improvement efforts

Qualifications

You have previously worked as a quality manager, and with your experience, you understand the importance of, and the complexity given by stakeholders’ needs.

Furthermore, you have:

• Several years’ experience working in a large international organization
• Strong understanding of investigative methodologies and tools, risk identification and mitigation strategies as well as root cause analysis.
• Knowledge about good practices within quality
• Excellent stakeholder management skills 

Additionally, you may have some of the following qualifications: 

• Comprehensive knowledge within quality management systems
• Solid knowledge of business continuity and risk assessment
• Solid knowledge and insights in standards tools like FMEA, PPS, RCA-tools and maybe even X-matrix
• Started utilizing AI in analyzing data supporting global improvement plans
• Knowledge within logistics

Commitment to learn and grow.

Any formal qualifications as a certified quality manager will be a plus and so will experience within quality excellence business/quality maturity frameworks

Behavior

• Being the quality conscience by e.g. raising awareness of e.g. customer’s and stakeholder’s needs advocating their representation
• Motivate and engage with the organization by e.g. improving business and customer satisfaction in close collaboration with commercial.
• Advocate for fact-based thinking and decision-making

Area:

Preferably Denmark/Europe. Please note, where you live is of less importance.

Travel:

Approximately 30 days / year

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV and you are welcome to contact Sr. Director, Global Quality – Air & Sea, Kasper Mühlbach; +4531318261

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now