General Manager

DSV are recruiting for the role of General Manager, reporting to the Regional Director at Mercia Park.  

The General Manager has overall responsibility for leading a team in providing high quality service for all customers based out of the DSV Solutions Mercia Park and Stoke on Trent locations.  The General Manager is a key member of the Senior Management Team and is responsible (with other members of the Senior Management Team) for implementing the regional/site plans, operational structures and site/customer specific procedures as determined by the Senior Management Team.  In addition, the General Manager is responsible for ensuring that the site meets performance standards set in the key result areas of the business. 

Key Tasks  

• Ensure the site implements effective and efficient management of all operating systems and procedures in line with the Company’s guidelines.   

• Monitor the performance of the site in the key result areas is and review on an ongoing basis and that remedial action is taken to deal with unsatisfactory results.   

• Maintain all buildings and equipment to maximise their value and comply with current legal and safety requirements.   

• Efficient management of the Site’s financial accounts and the implementation of effective financial control procedures in line with Company guidelines, along with creation of quarterly forecasts, annual budgets and weekly / monthly financial reporting.   

• Control of all overhead budgets for the Site including employment, fleet, and other overhead costs to maximise profitability in line with the Site’s business plans. 

• Oversee the recruitment, training, development, and discipline of all personnel employed at the site, maintaining appropriate liaison with the Company’s HR department.   

• Ensure all employees on the site work to the required standards of the Company and are assessed through regular performance reviews.    

• Monitor ongoing performance of all direct reports and undertake regular reviews in accordance with the Company’s procedures. In addition to ensure that the employee engagement concept is known as the people Plan/appraisal system is embedded and practiced within the site.   

• Always promote the good name of DSV Solutions (and its associated companies within the DSV Group) by adopting a professional approach.   

• Ensure regular communication through team briefings with all employees in the site in order that they are made aware of national and local developments affecting the Company. 

• Promote, support, and implement the site continuous improvement program/s.   

• Maintain effective liaison with the Company’s Business development team to ensure the maximum recruitment of new customers and the development of the existing customer base in line with the Company’s strategic objectives and targets. 

• Continue an effective chain of communication with Site Management Team to ensure operational and financial performance is reviewed on a regular basis, by encompassing daily, weekly, and monthly meetings.   

• Establish a clear concept of proactive management to mitigate all risks associated with high profile customers on site. 

Duties / Responsibilities 

• Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice. 

• Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company. 

• Act in a professional manner, ensure good working relationships are always maintained and promote a good image of the Company.  

• Maintain and comply with all Health, Safety and Environmental standards, to be aware of the Occupational Health & Safety Management System, OHSAS18001 and to appreciate the responsibility you have to adhere to the respective procedures. 

• Be aware that the Company operates a Quality Assurance system ISO 9001:2008 and adhere to the respective procedures. 

• Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied. 

• Where appropriate challenge and determine reasons for presence on site of any unauthorised person. 

• Attend any development training as required in compliance with the Company’s commitment to the Investors in People standard. 

Skills and Competencies  

• 4 GCSE’s or equivalent / 3 A Level’s or equivalent 

• Degree Qualified (desirable) 

• CPC National/International 

• 5 years of Senior Operational Management Role, of which 3 Years in successfully running a large Multi User Operation. 

• Significant budgeting and financial reporting exposure 

• Excellent Microsoft Office Skills 

• Leadership, ability of achieving and exceeding business goals. 

• 2 Years of Continuous Improvement Experience (Lean/Six Sigma) 

• Ability to lead and motivate direct reports  

• Highly motivated with a positive attitude 

• High organisational skills, ability to plan and manage own time 

• Excellent communication skills, ability to communicate at all levels 

• Driving Licence 

What can we offer you? 

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries. 

• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. For further details on how DSV is working towards these targets, please see here. 

• Be part of a company that has strong company values, to find out more about DSV, including our Values, click here. 

• In addition, we can offer access to a selection of employee benefits, such as: 

• Enhanced Annual Leave Entitlement from your start, which increases with length of service. 

• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars 

• Salary Sacrifice Cycle Scheme 

• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. 

• LifeWorks app for access to cashback and discounts on high street and online brands. 

• Life Insurance and which includes access to expert probate support. 

• Eyecare Voucher Scheme 

DSV Careers 

If you want to know a bit about DSV Careers, please click on the link here.