HR Supervisor

Job Req Number:  111994
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

HR Supervisor
London Heathrow or Wythenshawe ( may require some travel to others sites Heathrow/Wythenshawe/Harwich)
Mon-Fri, 37.5 hours per week

We are looking for a confident and people‑focused HR Supervisor to lead our HR Service Desk and play a key role in delivering an excellent employee experience.
In this role, you will manage a team of six HR Service Desk Assistants who provide first-line HR support to employees and managers. You will ensure HR queries are resolved efficiently, onboarding runs smoothly, and service standards are consistently met, all while driving continuous improvement across HR operations.

What will you be doing?

•    Lead and support the HR Service Desk, ensuring timely, accurate, and high‑quality HR support
•    Act as the first escalation point for complex or sensitive HR queries, working closely with HR Partnering teams
•    Monitor workload, trends, SLAs, KPIs, and service quality, escalating risks or issues where needed
•    Coach, develop, and performance‑manage your team, promoting a culture of service excellence and learning
•    Oversee case management, compliance, and data confidentiality, supporting audits as required
•    Drive process improvements and efficiencies in collaboration with senior HR leaders
•    Support HR systems enhancements and take part in UAT when required
•    Work closely with Payroll, IT, HRIS, Talent Acquisition, Benefits, and line managers to ensure joined‑up HR delivery

About You

•    Previous experience supervising or managing an HR operations/ shared‑services team
•    Excellent knowledge of HR processes, policies, and employment legislation
•    A customer‑focused mindset with excellent communication and problem‑solving skills
•    Confident managing escalations, priorities, and competing workloads
•    A passion for developing people and improving how HR services are delivered

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now