Job Req Number: 99076
Time Type: Full Time
Key Account Manager, Customer Service
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. Please see the links at the bottom the page, to find out more about us.*
DSV are recruiting for a Key Account Manager, Customer Service at our Mercia Park location.
This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services.
This role will report to the General Manager, the Key Account Manager has overall accountability for leading a team in providing high quality of customer service assigned to this role. The Key Account Manager is a key member of the Site Management team supporting the team’s strategy in delivering first class customer service. The Key Account Manager must ensure that the customer’s operational aspects are proactively identified and serviced.
The role must act as a customer advocate while seeking service improvements, cost avoidance and savings. Together with the Site Management team, this role must seek to promote increased profitability by providing enhanced value-added services. To ensure the efficient delivery of services to all customers within the site in line with the company’s business strategy and the effective control of all site functions to operational flow, and excellence.
Duties
Promote the voice of the customer across operational teams, ensuring their needs, expectations, and feedback directly influence service delivery and operational decisions.
Establish service expectations and measurements and consistently review performance for compliance and improvements, ensure the account is provided with innovative and proactive focus on continued customer improvements.
Supporting the General Manager with the relationships for each customer, establishing both operationally and financially improvements.
Understand all aspects of our customer’s business and integrate the requirements the customer needs, through collaboration with the operational team and other departments as necessary.
Plan and promote DSV’s People Plan, to successfully attract the right talent, to allow continuous growth within the team, building capability at all levels, allowing a future growth plan. Monitoring, on an ongoing basis, the performance of all direct reports, and undertake regular reviews (appraisals) at all levels, in accordance with the Company’s procedures.
Promoting the good name of DSV Solutions (and its associated companies within DSV) by always adopting a professional approach. Ensuring that there is regular communication through team briefings with all employees in the site in order that they are made aware of national and local developments affecting the Company.
Develop and deepen supply chain, operational, and financial expertise across your teams to deliver strategic value to the client.
Supporting the General Manager and Senior Key Account Manager with maintaining effective liaison with the Global Account Management Teams (if your customer is a nominated Global Account) to ensure the development of the existing customer base in line with the Company’s strategic objectives and targets.
Provide support to the Senior key Account Manager and General Manager to develop and continuously maintain business plans to identify account objectives, DSV’s vision, KPI’s, measures for success whilst identifying resources to reach and exceed these objectives.
Ensure a high level of understanding of the Warehouse Management System to be able to question or investigate operational challenges
Responsibilities
Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company.
Act in a professional manner, ensure good working relationships are always maintained and promote a good image of DSV.
Maintain and comply with all Health, Safety and Environmental standards, to be aware of the Occupational Health & Safety Management System, relevant ISO accreditations
Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied.
Attend any development training as required in compliance with the Company’s commitment to the Investors in People standard.
Experience
Middle management experience
Excellent written and verbal communication skills
Good understanding of Warehouse processes and procedures
Excellent people management skills
Experience of Warehouse Management Systems
Passionate about delivering great customer service
Proven management skills with the ability to optimise team performance and development
Highly developed inter-personal and communication skills coupled with the ability to negotiate and influence at all levels within the business
Ability to build, lead and motivate a skilled team able to meet objectives and agreed targets
Computer literate with MS Office 365, especially Word, Excel & PowerPoint
Analytical mind-set and ability to think independently
Strong decision-making skills
Excellent attention to detail skills
Skills and Competencies
Full driving licence
3 years of a recent relevant Account Management or Customer Service Management
Leadership, ability of achieving and exceeding business goals
High organisational skills, ability to plan and manage own time
Excellent communication skills, ability to communicate at all levels
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on the link** at the bottom of the page for further details on how DSV is working towards these targets.
Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.
Much more
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact ukierecruitment@dsv.com to discuss.
DSV Careers
If you want to know a bit about DSV Careers, please see below***
Links:
Link* - https://www.dsv.com/en/about-dsv/winning-as-one
Link** - https://www.dsv.com/en/sustainability-esg
Link*** - https://www.youtube.com/watch?v=SnMpG10Po3w
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Job information
Date posted: 20-08-2025
Employment type: Full time
Hiring company name: DSV
Job location: DE12 8AN Swadlincote STS GB
Requisition ID: 99076-en_GB
