Manager

Job Req Number:  118387
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Customer Solutions Manager
Air & Sea
Location: UK, base location flexible. Occasional travel is required for customer meetings, stakeholder meetings or product-related events.

As Customer Solutions Manager, you will play a key role in driving strategic continuous improvement projects and enhancing Order Management & Freight Management Services across global supply chains for assigned accounts.

In this role you will act as the key link between operational teams, operational excellence teams, solution design & implementation teams, local internal stakeholders and external key stakeholders, ensuring full utilization of the designed solution its features, maximizing operational process efficiency and customer retention.
You will lead strategic initiatives, business review meetings and key performance indicating reviews focused on supply chain consultancy, exception management, operational excellence, continuous solution improvement and enabling enhanced customer engagement through digital solutions.

What will you be doing?

SCS Customer Engagement & Solution Adoption:
•    Define, maintain and steer the strategic direction for the solution and customer’s continuous development, aligned with DSV’s digitalization roadmap and customer’s objectives.
•    Lead, prioritize, and execute strategic and operational initiatives in close collaboration with both external and internal, global and local stakeholders.
•    Establish and maintain global and local KPIs to measure and drive digital data quality and operational excellence performance.

Stakeholder Collaboration & Communication:
•    Serve as the primary liaison between customer, local, regional & global product teams, OPEX and DP&S departments to gather input and align on supply chain- and solution-related initiatives.
•    Collaborate closely with both the Solution Design & implementation and DP&S team to share product feedback and drive usability enhancements.
•    Communicate requirements, changes & initiatives effectively across all organizational levels to ensure clarity and alignment.
•    Act as a subject matter expert for order and freight management solutions within the organization and towards the assigned customer portfolio, providing guidance and support to key stakeholders.

Reporting & Statistics:
•    Monitor solution metrics to identify trends and opportunities for increased supply chain or operational efficiency. 
•    Regularly review KPIs and adapt reporting to reflect supply chain exceptions, focus areas or improvement potential.
•    Develop and maintain monthly reports to support strategic decision-making. 
•    Create and maintain clear, comprehensive documentation for KPIs and metrics, including SOPs, process flows, and reporting tools
•    Ensure that documentation is up-to-date, well-organized, and accessible to relevant stakeholders.

About You
•    Excellent communication and facilitation skills with the ability to engage and influence diverse stakeholder groups. 
•    Solid understanding of logistics/freight forwarding.
•    Proficiency in our digital tools (CW1, TANGO, SCM, Infor, PowerBI).
•    Experience with business analysis, data analysis, and documentation tools. 
•    Strong analytical and problem-solving skills with the ability to translate complex ideas into actionable plans. 
•    High accountability and decision-making capability
•    Customer-focused and results-driven
•    Experience in working with cross-functional teams and facilitating workshops or meetings is beneficial

What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now