Job Req Number:  116004
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Operational Key Account Manager

Feltham, Middlesex

DSV is looking to recruit an experienced, commercially driven and customer-focused professional to lead the management and development of key international Aerospace accounts. You will manage the Aerospace operational performance and processes on behalf of one or several customers including the guidance of, monitoring of and supporting of the operational teams for a specific customers.

The successful candidate will act as the primary interface between the customer and the DSV network, ensuring strong strategic partnerships, high service performance, and long-term business growth. The position requires strong leadership, excellent communication skills, and the ability to manage complex international accounts within a dynamic global environment.

What will you be doing?

• Operationally manage and monitor specific Aerospace, Defense and Freight Management accounts.
• Support, monitor and assure operational excellence is delivered for specific Aerospace key accounts with a focus on event availability, order due alerts, customer defined KPI’s, overall data quality, EDI compliance, etc… 
• Develop and deliver strategic account plans aligned to both customer goals and DSV objectives.
• Identify additional revenue opportunities to increase DSV’s share of wallet
• Build and maintain strong relationships with decision‑makers and influencers

About You

• Proven background in a client-facing management role within Aerospace/Defense/  Freight or a related sector
• Excellent communication, interpersonal, leadership, and conflict resolution skills.
• Strong analytical ability with experience in root cause analysis, continuous improvement, Lean/Six Sigma, and account development strategies.
• Proficient in English and skilled in MS Office 365 (Word, Excel, PowerPoint).
• A collaborative team player able to work effectively across functions, cultures, and geographies.
• Highly organised, structured, and confident in decision making, presentations, and working with deadlines.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.

Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars

Salary Sacrifice Cycle Scheme

WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.

LifeWorks app for access to cashback and discounts on high street and online brands.

Life Insurance and which includes access to expert probate support.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now