Assistant Manager - Sales Support, Sales & Marketing

Purpose of the position

Maintaining and Developing New Business through Sales 

• Developing New Business and maintaining the existing customers for sales/branch.
• Alignment with Trade lane & Verticals Head for increasing the WIN ratio of business
• Achieve and Exceed the Individual Budget – if any
• Focus on generating Sales lead for Sales colleagues
• Reporting Sales Activities in CRM and to Sales Manager on daily basis

Key Tasks

Sales Activities

• Build and develop strong relationship with customers.
• Procuring rates from the product & sending rate quote proposal for the enquiries for all local sold businesses (Branch/Field Sales/Corp Sales)
• Preparing quotation in cargo wise 1 & ensuring auto rating for the client rate
• Sales coordinator / support to fixing meeting and other supporting activities
• Penetrate Deep Sales opportunity from all customers
• Generate business from sales lead received from Product heads, TLMs & IV Heads.
• Updating Sales manager with report through CRM on daily basis
• Preparing performance reports & management reports on monthly basis
• Maintaining of Quote Logger report
• Continue follow up with customers on rates quoted, negotiate and secure the business.
• Sharing complete instruction to operations, customer service for handling shipment
• Set up credit facility for customer when required and obtain necessary approval from HO following the process.
• To work with team on combined focus towards product and trade lane development.
• Any other relevant job assigned time to time.

Relationship Development

• Development of Interpersonal relationship among other departments staffs like operations, customer service, Key Accounts and Finance staffs.

Decision Making Authority

Decision authority as delegated by the Regional Sales Manager/ Manager - Sales, in accordance with DSV regulations

Function / Market & Industry Knowledge / Business Acumen / Process working

Skills & Competencies

1. Taking responsibility &  initiating action: Accepts responsibility for own  actions and decisions; recognizes  problems and takes initiative and  calculated risks; works  independently and takes on new  responsibilities and/or additional  work..

2. Solving problems & making decisions: Recognizes problems and  recommends solutions; makes  timely and quality decisions on the  basis of sound facts.

3. Focusing on customers: Develops relationships with  customers; continually focuses on  and responds to customers  (external and internal) current and  future needs; listens to and  understands customer needs;  deals with customer complaints  effectively.

4. Working with others: Works as an effective and  productive member of the team;  acknowledges conflict and resolves  interpersonal issues; respects  other opinions and provides and  shares information; uses informal  relationships for support and as a  resource.

5. Generating new ideas &  embracing change: Demonstrates openness to new ideas; adapts to and supports  change; comes up with useful ideas to improve the way we do  things

6. Delivering results: Is able to prioritize tasks and to plan and organize own work;  delivers comprehensive results in an accurate, reliable,  complete and timely manner; deals with obstacles and looks for  solutions.

Educational background / Work experience

• Minimum working experience of 2 Years in Sales in the field of Freight Forwarding.
• Minimum Graduate in any Discipline from reputed University.
• Master’s degree in management will be added value

Language Skills

• Fluent in English (other languages depending on the location)

Computer Literacy

• MS Office skills and good knowledge regarding IT systems