Senior IT Supporter

Job Req Number:  112738
Time Type: Full Time

Job Description: Senior IT Specialist, Solutions IT

Industry  

• Information Technology: Logistics & Supply Chain 

Employment Type  

• Full-time  

Are you ready to develop your career in a rapidly growing and successful global company acting in a fast-paced role? If you are someone looking for a position that challenges and inspire you in a successful international company, DSV is your place. 

The DSV group, headquartered in Denmark, is one of the biggest transports and logistics companies in the world, with more than 150,000 dedicated employees, operating in more than 90 countries. 

You will join a global and determined group driven forward by the desire to grow and will be part of a dynamic group, which is characterized by high level professionalization and constant improvement. 

Who do we look for?

We are looking for a candidate for the Contract Logistics IT Support team which supports the warehouse management system portfolio consisting of internal and external products.

• Blue Yonder/JDA  WMS solutions

• • Dispatcher

• Other future add-ons that are externally purchased. Being knowledgeable in organization and coordination of respective responsible colleagues for all WMS related infrastructural aspects (Citrix, DBMS, Hardware, Network etc.) to manage efficiently any issue reported in this area.

Obtain excellent product knowledge from the software providers and maximize the in-house know-how in order to leverage the IT value chain. The role is to maintain a positive and constructive relationship with the internal and external customers in order to achieve common aims and objectives.

Support the global organization with excellent product knowledge, implementation experience and IT insight. Particularly, it requires a strong focus on the 3 regional business solution teams and the corporate service and consulting function.

Roles & Responsibilities:

• The key role is to support all aspects around the WMS application infrastructure. As per request the position supports the corporate warehouse applications, which are
  • Blue Yonder/JDA Dispatcher
  • Further related software packages as EMS, Parcel system
  • Oracle database
  • Citrix environment
• Coordination and management of all system administrative relevant IT aspects within support area for warehouse applications
• Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition
• Daily professional support of implemented warehouse management systems in all technical aspects in DSV Blue Yonder/JDA, third party software providers) and ticketing systems.
• In this role he/she will be working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the regional IT warehouse project teams, etc.
• Structural, organizational and technical tasks supporting an efficient and high quality run of WMS are assigned to this position as key tasks.
• Any adhoc tasks as defined by management.

Required Experience:

• Bachelor degree or above in IT, business administration, logistics or a similar discipline
  
  
• Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA Dispatcher warehousing system management

• Minimum of  5 years of experience with JDA  Dispatcher in at least 4 domains:
  
  
  • WMS infrastructure support 
  • WMS configuration
  • MOCA/DDA,
  • Integrator
  • Very good knowledge in SQL

• Excellent business English (corporate language)

Behaviour Skill:

• Ability to easily communicate on and switch between levels of abstraction depending on the target group and or product stage.
• Ability to proactively establish and maintain effective working relationships
• Ability to be a strong team player, as well as the ability to effectively influence technical teams.
• Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations.
• Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense.
• Ability to deliver to and successfully manage stakeholder expectations while working in a fast-paced environment with tight deadlines.
• Service minded and customer driven 
• Effective communication skill (English)
• Excellent organizational, interpersonal, time management and communication skills  )

Location:  Hyderabad

We offer you:

The opportunity to expand your experience in a truly international, world-class company whose philosophy is that your everyday work should be both varied and full of professional challenges, with wide opportunities for constant professional and personal development.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now