Business Change Consultant

 Job Req Number:  104832
Time Type: Full Time

Role Summary:

As Business Change Consultant, you will play a key role in driving system integrations, migrations, and continuous improvement initiatives with a strong focus on the Warehouse Management System (WMS), Electronic Data Interchange (EDI), and other IT-related applications. This role supports operational teams through the full lifecycle of integration and change—from planning and testing to implementation, training, and post-go-live support. The ideal candidate is a proactive problem-solver with hands-on experience in WMS and EDI integrations, strong communication skills, and the ability to translate technical processes into clear, user-friendly guidance.

Responsibilities:

• Lead system integrations, migrations, and EDI implementations across WMS (Infor) and related IT applications.
• Manage end-to-end EDI project delivery in collaboration with Customer Delivery Managers, Operations, IT teams, and key stakeholders.
• Ensure alignment between technical requirements and operational needs throughout integration projects.
• Drive the implementation of CIP (Continuous Improvement Projects) in WMS and IT-related areas.
• Develop and execute user-friendly test scripts to ensure seamless system integration and data flow.
• Perform functional, integration, and regression testing to validate system readiness.
• Identify issues early, troubleshoot effectively, and coordinate resolution with IT and vendor teams.
• Create clear, concise, and structured process documentation, SOPs, and step-by-step work instructions.
• Maintain accurate, updated records of configurations, testing outcomes, and project changes.
• Provide hands-on training and support to operational teams, enabling confident and efficient system usage.
• Serve as the go-to contact for post-implementation support, ensuring a smooth transition and timely issue resolution.
• Communicate effectively with stakeholders at all stages to drive engagement and ensure adoption of new processes.
• Identify opportunities to streamline processes and enhance system performance in line with global strategy.
• Apply data-driven insights to recommend and implement improvements.
• Support the organization in achieving greater efficiency, accuracy, and customer satisfaction.

Educational Qualifications & Work Experience

• Bachelor's degree in business, logistics, or a related field.
• Proven experience in business change, transformation, or project delivery.
• Strong background in WMS (preferably Infor) and IT system integrations.
• Solid knowledge of EDI principles, mapping, and implementation processes.

Competencies

• Proven experience in end-to-end project management, (Testing, QA, and defect management)
• Experience documenting business processes, technical workflows, and user instructions.
• Excellent communication skills, with the ability to collaborate across functions.
• Strong analytical and problem-solving skills with a data-driven approach.
• High attention to detail while maintaining focus on overall outcomes.
• Flexibility to adapt in a fast-paced, changing environment.
• Customer-centric mindset with a passion for delivering high-quality solutions.
• Ability to create meaningful dashboards, automate data workflows, and deliver tangible insights.
• Strategic thinker with a proactive approach to problem-solving and continuous improvement.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now