Business Change Consultant

 Job Req Number:  104833
Time Type: Full Time

Role Summary:

As Business Change Consultant, CIP Support & Data Analytics, you will play a key role in driving continuous improvement initiatives, operational excellence, and change adoption across the organization. The role requires a strong operational background combined with the ability to analyze data, support process optimization, and coordinate change activities.

Responsibilities:

• Lead or support the rollout of new processes, digital tools, or applications in alignment with global and divisional continuous improvement initiatives.
• Conduct operational data analysis to identify trends, bottlenecks, inefficiencies, and improvement opportunities.
• Provide meaningful insights that inform CIP activity planning and decision-making.
• Contribute to business case development for new initiatives through data-based evidence.
• Support continuous improvement feedback loops, enabling proactive adjustments and optimization.
• Creates clear and comprehensive documentation, including SOPs, training guides, process maps, test scripts, and process visuals.
• Support knowledge transfer and ensure that operational teams understand new processes and tools.
• Assist in preparing training materials and delivering sessions to support smooth adoption and long-term capability building.
• Act as a liaison between business, IT, and functional stakeholders to prioritize enhancements, clarify impacts, and align expectations.
• Support gap analysis activities by documenting current vs. future state processes across regions and identifying opportunities for optimization.
• Provide ongoing post-rollout monitoring and escalate issues as needed to ensure successful change implementation.
• Support the organization in achieving greater efficiency, accuracy, and customer satisfaction.

Educational Qualifications & Work Experience

• Bachelor's degree in business, logistics, or a related field.
• Proven experience in business change, transformation, or project delivery.
• Strong operational background (logistics, warehousing, supply chain, or similar environments).
• Experience supporting continuous improvement initiatives and/or operational transformation.
• Experience with data analysis in an operational context, with ability to interpret trends and make recommendations.
• Strong understanding of process mapping, gap analysis, and workflow design.
• Excellent communication and stakeholder management skills across multiple levels and regions.
• Ability to capture and translate business requirements into actionable system/function specifications.

Competencies

• Excellent communication skills, with the ability to collaborate across functions.
• Strong analytical and problem-solving skills with a data-driven approach.
• High attention to detail while maintaining focus on overall outcomes.
• Flexibility to adapt in a fast-paced, changing environment.
• Customer-centric mindset with a passion for delivering high-quality solutions.
• Ability to create meaningful dashboards, automate data workflows, and deliver tangible insights.
• Strategic thinker with a proactive approach to problem-solving and continuous improvement.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now