Senior Team Lead

Job Req Number:  103648
Time Type: Full Time

Customer & Network

• Handle customer inquiries per service standards.
• Coordinate shipment approvals and export documentation.
• Explore business opportunities with existing clients.
• Ensure compliance with SOPs and operational processes.
• Manage shipment status updates and resolve service issues.
• Oversee payment collection and document release protocols.

Systems & Documentation

• Communicate clearly for critical shipments.
• Send pre-alerts, invoices, and documentation promptly.
• Maintain accurate and complete shipment files.
• Achieve operational KPIs and data quality standards.
• Post vendor invoices and close job files on time.
• Resolve invoice disputes and support documentation needs.

Carrier Relationship

• Negotiate rates and secure space during peak seasons.
• Monitor third-party service provider performance.
• Ensure transparency in carrier selection.

Team Management

• Lead by example using business systems.
• Set clear goals and make timely decisions.
• Conduct daily workflow meetings and maintain team contact.

People Management

• Train staff for professional customer handling.
• Delegate tasks fairly and hold weekly review meetings.
• Support staff development and performance delivery.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now