Job Req Number:  112553
Time Type: Full Time

Manager, Accounts

The Manager, Accounts is responsible for managing a complex group of accounts, ensuring operational excellence, customer satisfaction, and achievement of financial targets (P&L). This role leads teams, drives continuous improvement initiatives, and builds strong relationships with clients and carriers. Additionally, this position may support senior leadership in sales-related activities within Mexico. 

Tasks and Responsibilities:

• Manage customer relationships, ensuring alignment between expectations and deliverables.
• Own accountability for P&L, customer savings, and satisfaction.
• Identify and implement supply chain improvements.
• Lead, develop, and supervise the assigned team.
• Support implementation and launch of new accounts or projects.
• Monitor performance through metrics and analytical tools.
• Manage carrier/vendor relationships.
• Deliver business reviews (MBR, QBR) to clients.
• Resolve complex operational issues across multiple locations or functions.
• Support commercial and business development activities when required.

Education and Skills:

• Bachelor’s degree in Logistics, Industrial Engineering, or a related field (or equivalent experience).
• Intermediate to advanced English proficiency (written and verbal).
• Proficiency in Microsoft Office (especially Excel and PowerPoint).
• Knowledge of carrier contracts, freight audit/payment processes, and supply chain.
• Strong analytical and problem-solving skills.
• Leadership and team development capabilities.
• Excellent communication and presentation skills.
• Ability to manage multiple projects simultaneously.
• Proactive, results-driven, and customer-oriented mindset.

Minimal Work Experience:

• 5+ years of experience in Account Management, preferably in logistics/3PL.
• 1+ year of experience leading teams.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now