Operational Key Account Manager

Job Req Number:  119541
Time Type: Full Time

Job Overview

• Work closely with assigned existing key account customers to ensure their satisfaction and oversee the operational aspects of their shipments while collaborate with internal teams to provide exceptional service and meet customer's needs. 
• Develop the customer growth potential by driving end-to-end and value-added solutions selling across all Products and providing a unique customer experience with superior customer focus within the Branch.
  
  

Job Responsibilities

Account Management:
- Build and maintain strong relationships with key customers
- Oversee shipment operations and ensure service delivery
- Develop and execute account strategies and growth plans
- Monitor performance and identify improvement opportunities
- Prepare and present reports (MBR/QBR) to customer

Customer Engagement & Growth:
- Drive account growth through cross-functional collaboration
- Engage key decision-makers and strengthen stakeholder relationships
- Promote end-to-end and value-added solutions aligned with account plans

Process, Compliance & Risk:
- Maintain SOPs/SLAs and ensure compliance with company policies
- Support contract negotiations and proper documentation
- Ensure reporting standards and data quality are met
- Escalate and resolve operational issues proactively
- Adhere to QHSE, safety, and sustainability standards

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now