Assistant Pricing Analyst

Position:

BSS Control Tower BSA – Commercial Services

Department / Location:

MNL ISSC - Business Support Services Control Tower

Line Reporting:

Business Support Services CT Team Leader

Business Support Assistant is responsible for Control Tower Commercial related activities such as – providing freight rates for spot quotation and Rate Card update, assist sales team in management of awarded shipments and generation / submission of reports directly to the customers. He / She must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. He / She is expected to proactively communicate issues identified with the process and provide improvement suggestions. He/ she should support the team leader in meeting the KPIs and comply to directives.

Key Tasks & Deliverables

1. Provides freight rates for spot shipments and handle some Rate Card updates.
2. Attend to all spot quotation related mails making sure that the shipment will be awarded.
3. Generates commercial reports and provides analysis based on the SOP or work instruction.
4. Assist in report development based on the requirement of the customer.
5. Proactively advises any discrepancies in the report especially those that cannot be fixed by our end.
6. Respond to related queries on time and accurately.
7. Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
8. Promotes and initiates process improvement. Active participation on projects that may lead to process efficiency.
9. Individual Performance to meet/exceed expectations as defined in the SLA.
10. Supports the Supervisor/Manager in meeting the set KPIs.
11. Work under the direction of a Team Leader
12. Initiate calls with stakeholders to present performance and discuss improvements.
13. Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined.
14. To be a DSV ambassador, and Support Team members for their queries/clarifications
15. To own personal development in line with DSV's performance review process
16. Follow given directions and perform assigned duties.
17. Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
18. Team Player and willing to be assigned on a different team or operating hours should there be a business need.
19. Performing all the above tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company
20. Perform other tasks assigned by his or her superior.

Education and Skills

• Freight-forwarding / logistics education is an advantage.
• Knowledge in different transport management system is an advantage.
• Exposure on Sales and Commercial process is an advantage.
• Knowledge in Incoterms.
• Has the ability to handle and manage multiple tasks when needed.
• Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)
• Good Know How in web-based applications / Internet.
• Quick comprehension and focused work
• Resilience, ability to prioritize and meet deadlines.
• Accurate and reliable working method
• Ability to work in a team & good interpersonal skill.
• Openness and flexibility in meeting customer demands / service attitude
• Ability to cooperate with various units in DSV (ISSC and Local Teams)