Team Lead - Tosca

Job Req Number:  106832
Time Type: Full Time

Job Overview: 

The team lead must be well verse in the process, versatile, motivated, a strong communicator, and a collaborator. This individual ensures that the customer's agreed service levels are being achieved. Constantly looks for ways to improve the process and establishes a good relationship with the customer stakeholders.

Specific Tasks and Responsibilities: 

• Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
• Documenting and monitoring internal controls in support of auditing team
• Contributing to continuous improvement initiatives to optimize service quality.
• Accountable for people management (selection, training, appraisal, retention, and development)
• Ensure compliance with all group, business unit and local standards, policies, and procedures.
• Identifies and implements value adding ideas, standardization, and cost efficiencies.
• Escalate any issue which cannot be resolved by the team.
• Timely submission of daily, weekly, and monthly reports
• Ensure that the BCP back-up system is in place.
• Monitor and strategize team utilization vs volume.
• Facilitate the Monthly Performance Reviews with the Stakeholders
• Promote, develop, and maintain effective communication, interaction, and excellent relationship with internal customers, including ensuring their requirements are identified and consistently met.
• Coach, mentor, and train members of the team as well as conducting performance review appraisals.
• Performs all other job-related duties as requested. 

Primary Qualifications: 

• Bachelor’s degree graduate
• Highly detail oriented and organized in work.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Excellent interpersonal, communication and problem-solving skills
• In-depth end-to-end process knowledge of the processes 
• Outstanding customer service orientation and stakeholder management skills
• Excellent analytical skills and very strong continuous improvement skills
• Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast-paced environment.
• Previous working experience preferably in large/global organization • Advanced understanding of MS Office and how to utilize the different functionality.
• Self-motivational and ability to inspire others i.e., confidence and initiave

Secondary Qualifications:

• Knowledgeable in LSS is plus.
• Minimum of 2 years leadership experience 

HR Recruitment Specialist: Aaron Carreon 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now