Control Tower Specialist

Job Req Number:  100014
Time Type: Full Time

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Your responsibilities:

• Ensuring compliance of the process carried out for the assigned customers
• Ensuring the execution of orders in accordance with the needs of customers and company standards
• Supporting customers by providing information and seeking solutions
• Participating in the preparation of quotations for non-standard services
• Verifying the accuracy of settlements with customers
• Participating in the complaint handling process
• Maintaining data accuracy in the system
• Ongoing communication with other departments, domestic and international branches 

Our requirements:

• Experience in customer service, preferably in the TSL industry or a related industry, is welcome
• Ability to use MS Office package in practice (in particular Outlook and Excel)
• Good knowledge of Polish and English language
• Ability to work in a dynamic and unpredictable environment 
• Ability to collaborate effectively with others 

What we offer:

• Employment contract · Comprehensive onboarding program
• Internal training catalogue
• Possibility to implement new ideas
• Sports card 
• Private medical care
• Group insurance
• Sharing the costs of English course
• Bonus payment system
• Holiday bonuses
• Employee referral program 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now