Operational Key Account Manager

Job Req Number:  111448
Time Type: Full Time

The OKAM has a clear focus on performance management and improvement of operational efficiency while ensuring that service level agreements are fulfilled.

The OKAM is responsible for customer retention and for contributing to Key Account growth.

The OKAM will expand on customer relationships through shipment data analysis, continuous improvement and optimized service offerings proactively addressing concerns.

Responsibilities:

• Sustain awarded business and support related growth
• Drive operational efficiency and performance
• Prepare operational data and present performance results
• Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
• Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
• Serve as single point of contact for all operational issues and escalations, with a responsibility of updating relevant stakeholders
• Drive customer satisfaction by implementing value added solutions and continuous improvement projects
• Implement new lanes of existing key accounts to ensure customer service level agreements are met
• Maintain customer SOP and ensure communication and training is provided
• Ensure that the customer set up in company systems is in place including relevant interfaces and reporting solutions

Competencies:

• Effective communication skills and professional communication etiquette
• Ability to multi-task
• Familiar with continuous improvement methodology
• Decision-making and problem-solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Organizational skills
• Perform well under pressure
• Customer focused thinking
• Process driven mindset

Experience & Qualifications:

• Has 5 years’ experience with a multi-modal (air & ocean) international logistics company in an operations or client management role is preferred.
• Fluency in English (both written and spoken) is required
• Advanced knowledge of Microsoft Office Software required
• Knowledge of TMS (TANGO) is preferred
• Project and Change Management

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now