Regional Key Account Manager

Job Req Number:  119702
Time Type: Full Time

About the Position:

The Regional Key Account Manager (RKAM) is responsible for managing and growing strategic Technology customers within a defined region. Acting as the primary regional commercial representative, the RKAM drives execution of global account strategies, strengthens customer relationships, and identifies opportunities to increase revenue, profitability, and share of wallet. Working closely with Global Account Directors, Account Executives, operational teams, and regional leadership, the RKAM ensures that DSV delivers a consistent customer experience while supporting the unique supply chain requirements of technology customers. The role combines commercial leadership, customer engagement, and cross-functional coordination to support long-term customer success and business growth.

Key Responsibilities:

Strategic Account Management 
• Execute regional account plans aligned with the global customer strategy and business objectives
• Develop and maintain strategic relationships with key customer stakeholders across procurement, supply chain, logistics, manufacturing, and commercial functions
• Identify opportunities for account growth, cross-selling, and expansion of DSV services across divisions and geographies
• Drive customer retention initiatives and support contract renewals through proactive account management

Commercial Growth & Performance 
• Deliver revenue growth, profitability improvement, and share-of-wallet expansion within assigned Technology accounts
• Maintain ownership of regional commercial opportunities, pipeline development, and customer growth plans
• Support pricing discussions, commercial negotiations, and business case development in collaboration with relevant stakeholders
• Monitor account performance and identify opportunities to improve customer value and commercial outcomes

Customer Relationship Management 
• Serve as the primary regional point of contact for strategic customer engagements  and ongoing account activities
• Build trusted relationships with customer decision-makers and influencers at multiple organizational levels
• Lead regular business reviews and customer meetings to assess performance, discuss improvement opportunities, and align on future priorities
• Coordinate and manage customer escalations, ensuring timely resolution and effective communication

Technology Industry Expertise 
• Translate industry insights into opportunities that strengthen DSV’s value proposition and customer engagement strategies
• Support customers navigating supply chain challenges related to speed-to-market, inventory optimization, resilience, sustainability, and global trade dynamics

Cross-Functional Collaboration 
• Collaborate closely with Global Account Directors, operational teams, solution design, engineering, and regional commercial stakeholders
• Align customer strategies across Air, Sea, Road, Contract Logistics, and other DSV service offerings
• Facilitate internal coordination to ensure customer commitments and service expectations are consistently delivered
• Support implementation of customer-specific projects, business reviews, and continuous improvement initiatives

CRM & Commercial Excellence 
• Maintain accurate customer, opportunity, and pipeline information within DSV's CRM platform
• Utilize CRM insights and commercial reporting tools to support forecasting, opportunity management, and strategic planning
• Contribute customer and market intelligence to support broader commercial and vertical strategies
• Ensure compliance with DSV commercial processes, governance standards, and account management best practices 

Role Requirements 
• A relevant university degree that equips you with strong analytical and professional foundations
• Experience in key account management, business development, commercial management, or strategic sales within logistics, supply chain, technology, or related industries
• Strong commercial acumen with the ability to identify growth opportunities and develop customer-focused solutions
• Proven ability to manage complex customer relationships across multiple stakeholders and organizational levels
• Understanding of technology industry supply chains and business drivers is highly desirable
• Experience working in matrix organizations and coordinating cross-functional teams
• Strong negotiation, presentation, and stakeholder management skills
• Demonstrated ability to use CRM systems and commercial reporting tools effectively
• Results-oriented mindset with the ability to balance strategic planning and day-to-day execution
• Professional proficiency in English - additional languages are an advantage

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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