Senior Project Manager

Job Req Number:  114712
Time Type: Full Time

Role Summary

You will be responsible for leading and driving operational excellence, quality assurance, training, and program execution across Warehouse (GLO) and Data Center Logistics (GSO-L) operations throughout the APAC region. This role requires a strong focus on issue resolution, process standardization, cross-functional collaboration, and strategic alignment to ensure seamless continuity of business operations and high customer satisfaction.

Key Responsibilities

• Regional Operations Management & Exception Handling
  • Manage and resolve operational exceptions for both Warehouse (GLO) and Data Center Logistics (GSO-L) to ensure seamless continuity of business operations.
  • Conduct in-depth troubleshooting and coordinate the rigorous review and proactive resolution of unresolved tickets (GUTS) or bugs (BUGANIZER) by coordinating with appropriate regional or global parties.
  • Monitor and track up to 100 open and pending bugs across various hotlists (e.g., Builds, Spares, Reverse Logistics, Packaging, Decom) in BUGANIZER.
  • Provide timely updates and detailed insights on bug status to Data Center Logistics (GSO-L) PMs, specifically focusing on long-pending issues.
  • Serve as a knowledge repository and facilitator for country-specific operations that support outside of the data center or are non-HWOPs related, including Transfer Appliance, POP site, NetOps, and NetDeploy Operations.
  • Identify and resolve inconsistencies across different country sites by engaging stakeholders, investigating root causes, and aligning processes or updating Standard Work Instructions (SWIs).
     
• Quality & Training Leadership
  • Manage the update process for Standard Operating Procedures (SOPs) and Standard Work Instructions (SWIs), reviewing documentation on new changes (up to 350 documents per year) for applicability to Warehouse (GLO) and Data Center Logistics (GSO-L) roles.
  • Ensure proper duplication and filing of SOPs and communicate significant changes and their impacts to both GLO and GSO-L PMs.
  • Leverage refresher training and a dedicated group chat community to reinforce quality standards and promote a positive mindset among existing staff.
  • Provide individualized theoretical training to new staff, primarily focusing on the MC Lead role.
  • Work closely with the Regional JDA Manager to support the training portion of the new SAP EWM rollout for Data Center Logistics (GSO-L).
  • Drive Quality Operating Standard (OS) compliance and follow up on Supplier Code of Conduct Audit findings.
     
• Program & Project Management
  • Facilitate cross-collaboration by actively engaging in regular meetings with Program Managers across DSV (EMEA and NASA regions), and customer site PMs.
  • Remove barriers that impede program success and support training for meeting PgM requirements.
  • Provide oversight and feedback on project initiatives to other regions, with a specific focus on pilot projects originating from APAC.
  • Ensure program consistency for CSCO Packaging and serve as the quality owner for Operations Business Requirements Specification execution standards.
  • Conduct regular syncs to discuss ongoing tasks, including those related to machine learning, and monitor progress on program changes or rollouts.
     
• Stakeholder Alignment & Reporting
  • Collaborate with sites and regional Subject Matter Experts (SMEs) to gather inputs, prepare, and deliver comprehensive Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), incorporating KPIs, strategic initiatives, and actionable insights.
  • Conduct bi-weekly alignment with the MC Leads community and the CSR + WH Lead community on operational challenges.
  • Hold bi-weekly 1-to-1 alignments with MC supervisors and the YAWN site manager to address concerns and discuss operational updates.
  • Proactively review the bi-weekly WH Pulse Meet, disseminate relevant information, and address P0 & P1 BUGS listed in the report.
     
• People Management
  • Conduct monthly one-on-one sessions with direct reports to discuss progress, provide guidance, and address concerns.
  • Collaborate with direct reports on goal setting and conduct regular performance reviews to assess achievements and identify areas for development.

Key Deliverables & Success Metrics

• •  

• Operational Excellence and Global Standardization
  • Drive a globally standardized Operational Excellence approach and process definitions across all sites.
  • Optimize operational efficiency through continuous improvement initiatives and projects based on best practices.
  • Minimize operational downtime and promptly address exceptions to ensure exceptional service delivery.
• Quality, Compliance, and Auditing
  • Successfully execute and report quality audits at all sites globally to ensure adherence to standards.
  • Ensure that processes, practices, and reporting are fully aligned and globally standardized.
  • Provide up-to-date guidelines and procedures by ensuring all SOPs and SWIs are current and relevant.
  • Deliver global reporting on standards and audits to key stakeholders.
• Successful Program Rollouts
  • Achieve successful customer rollouts by ensuring effective communication, coordination, and program execution across all countries.
  • Provide strategic guidance to Program Managers and actively remove program barriers.
     
• Quality & Consistency
  • Provide up-to-date guidelines and procedures by ensuring all SOPs and SWIs are current and relevant.
  • Maintain consistency in program execution across all regions.
     
• Employee Development and Strategic Alignment
  • Enhance employee skills and knowledge by rolling out new and refresher training programs to required staff.
  • Foster a high-performance culture with a focus on operational excellence and employee development.
  • Ensure that all projects are aligned with the organization's strategic goals and prioritize customer satisfaction.

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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