Business Analyst

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Lancaster, Lyndon B Johnson Fwy 

Division: Solutions 
Job Posting Title: Business Analyst - 103045 
Time Type: Full Time

POSITION SUMMARY

The Business Analyst will join a team to generate insights that will guide our operational strategy and day to-day-execution.  The Business Analyst role will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions.  This position will work closely with the operations team to shape the structure and support the business.

This position requires high judgment, excellent analytical abilities, a creative mind to invent solutions to improve the customer delivery experience; it also offers broad exposure to various business, financial, and technical teams across DSV.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals.
• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with Management on important issues and projects.
• Assess and document existing business procedures. Develop recommendations for new methods / procedures, implementation plans, schedules and written reports for management to evaluate.
• Maintain recordkeeping database and produce reports.
• Review reports and recommend productivity and efficiency improvements.
• Research and analyze other comparable organizations / operation.
• Support Business reviews for strategic client by developing and presenting materials to illustrate DSV’s performance and value creation.
• Analyze business cases and existing data to identify new cost savings initiatives to develop into case studies for presentation to client.
• Develop client relationship management skills via involvement in implementation support, AQP meetings, Deep Dives, Business Reviews, etc.
• Responsible for the design, development and implementation of IT solutions across functions.
• Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT Solutions.

OTHER DUTIES

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Bachelor’s degree.
• 2 years’ experience in Warehouse or Distribution Operations

Certificates, Licenses, Registrations or Professional Designations

• None

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Must possess excellent computer skills but not limited to MS Office Suite (including Excel, pivot    tables and formulas), windows, or Visio.    

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Ability to handle basic statistical control methods.

Other

Accountability

• Willingness to take personal responsibility for actions and the delivery of results
• Ability to adhere to standards
• Internally motivated and works well under pressure

Quality

• Strong problem solving and decision-making skills
• Ability to follow proper communication channels to initiate action
• Ability to effectively manage own time, multi-task, and prioritize for optimal output
• Continually seeking process improvement and innovation
• Impeccable attention to detail, passion for processes and systems.

Technical

• Ability to learn new systems and tools quickly
• Excellent analytical skills
• Ability to implement and validate corrective and preventative actions
• MS Office (Access, Excel, pivot tables) expertise

Communication

• Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
• Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas.
• Comfortable communicating with individuals throughout all levels of the organization.
• Demonstrated ability to work in a matrix environment.  Must work well across multiple units across the company.

Business Understanding

• Understanding of the company’s business strategy, vision, and operations as well as regional working relationships.
• Ability to gain knowledge and understanding of Client specific strategic objectives

PREFERRED QUALIFICATIONS

• 2 years’ experience in distribution operations preferred with emphasis in Logistics or Supply Chain Management, Business, or Sales and Marketing.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee rarely is exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals.  The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now