Business Development Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 
Job Posting Title: Business Development Manager 
Time Type: Full Time

The Business Development Manager is responsible for managing the flow of incoming business opportunities, validating operational procedures, and ensuring seamless onboarding of new customers. This role bridges the gap between sales, operations, and implementation teams to drive accurate order and shipment processing, customer 
satisfaction, and continuous process improvement.

Key Responsibilities:

Ensure orders are processed timely and accurately, maintaining a high level of data
quality.

Lead the onboarding process for new customers, ensuring a smooth transition from
sales to implementation.

Manage the implementation process, including timelines, deliverables, milestones,
and customization of systems (e.g., CW1) to align with operational needs.

Provide training sessions to educate employees and customers on using products
and systems e(ectively.

Act as the main point of contact for onboarding new suppliers and customers.

Monitor mailboxes and communication flows for swift follow-up on issues and
inquiries.

Run reports to identify data quality errors, analyze root causes of failures, and
implement corrective actions.

Collate data for analytics, dashboards, and reporting.

Maintain accurate documentation of customer requirements, shipping instructions,
and order records.

Address all employee performance problems promptly and directly in accordance
with personnel policies.

Work closely with sales, product development, and customer support teams to
ensure successful client onboarding and continuous improvement of the onboarding process.

Identify opportunities to enhance order management and implementation
workflows to improve customer and employee satisfaction.

Perform day-to-day o(ice support tasks and shift focus between distribution
channels and business types as needed.

Skills & Competencies:

Demonstrated leadership and ability to allocate work assignments to maximize
team and individual e(ectiveness.

Strong communication and interpersonal skills for interacting e(ectively with
customers, colleagues, and management.

Ability to present information clearly and respond to inquiries promptly.

Problem-solving and analytical skills to assess complex issues and implement
solutions.

Technical troubleshooting and management capabilities.

Ability to develop, revise, and maintain standard operating procedures (SOPs)
according to ISO standards.

Strong time management, organizational, and multi-tasking skills to manage
competing priorities in a fast-paced environment.

High attention to detail, accuracy, and confidentiality.

Flexible interpersonal style to build cohesive relationships and foster collaboration.

Proficiency in Microsoft PowerPoint, Word and Excel.

Ability to work independently, take initiative, and adapt quickly to new policies,
procedures, and processes.

Must be able to read, write, and speak English fluently.

Education & Experience:

Minimum 2+ years of relevant experience in order management, customer onboarding, or business support, or any equivalent combination of training and
experience.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base salary is: $71,000 - $106,500.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now