Control Tower Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Auburn Hills, University Drive 

Division: Road 
Job Posting Title: Control Tower Specialist 
Time Type: Full Time

Mid Shift 1PM-10 PM Monday Through Friday

Summary

The DSV Control Tower Specialist is responsible for coordinating and managing service requests from customers with the goal of meeting and exceeding customer expectations while obtaining key factor goals. You will work closely with vendors, LSP (logistics service providers), suppliers, and internal DSV team members to ensure customers service request are fulfilled in a timely manner.  You will be responsible for tracking shipments, load planning, managing inventory levels, resolving and escalating issues related to the logistics operations of your assigned account(s).

Duties and Responsibilities

• Works closely with team members to meet or exceed all customer service requirements.

• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, and logistics service providers to ensure shipments are delivered on time and according to customer specifications.
• Track shipments and manage inventory levels.
• Executes Load planning and optimization strategy.
• Resolve any issues that arise during the shipping process, including delays, damages, and lost shipments.

• Develops and maintains positive customer relationships.
• Ensures the attainment of applicable key factors.
• Responsible for accurate data capture and system entry.
• Provides remote and on-site support to teams including customer service, material planning, logistics and supply chain departments.
• Utilizes the quality process to resolve customer service and vendor issues.
• Assists with new account start-ups.
• Proactively anticipates and resolves potential customer service partner vendor and internal team issues.
• Performs other duties as needed
• Project work as required.

Educational background / Work experience

• 2 years’ experience in a logistics, customer service or related field.
• High School Diploma or GED preferred

Language skills

• English (reading, writing and verbal)

Computer Literacy

• Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).

Mathematical Skills

•         General mathematics skills

Other Skills

• Excellent interpersonal communication with the ability to adapt to and work within a team environment.
• Superior attention to detail and problem-solving skills.
• Ability to prioritize work in a multi-tasked, fast-paced environment.
• Able to work flexible hours when required.
• Willing to make and meet commitments.
• Knowledge of transportation regulations and customs requirements
• Experience using transportation management software is a plus

Apply now