FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Henderson, Bermuda Rd.
Division: Solutions
Job Posting Title: Customer Service Agent - 103251
Time Type: Full Time
Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):· Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling· Interact with management and warehouse personnel to establish service criteria and meet customer requirements· Follow up with customers and other departments to resolve invoice problems and discrepancies· Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling· Accurately input into and retrieve information from the system· Audit air bills for completeness and accuracy. Research and maintain filings of air bills· Reconcile driver pickup and delivery manifests· Read, decode, and decipher freight coding in order to expedite freight movement and tracking process· Record damaged shipments and misrouted freight on applicable reportsThe individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.Working Environment:Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.Accountability – Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.Impact of Decisions – Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.Working Relationships – Regularly interact with peers and management concerning matters of complex scope and discretion.Scope – Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.Essential Functions:Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
- Process and input all customer orders.
- Running and printing shipments from WMS.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders
- Checking all orders for special requests
- Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
- Follow up with other departments to ensure the service standards are being met.
- Assure proper invoicing of accounts by verifying customers as required.
- Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
- Prepare any reports concerning customer service as required by supervisors.
- Assist in resolving any discrepancies.
Data Entry
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Answer phone calls and operates various types of office machines and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Effectively correspond with customers as required.
Communication
- Answer incoming telephone calls in a cheerful, courteous, and timely manner.
- Promptly route each call to the proper party, taking messages when necessary.
- Assist callers with general information and inquires.
- Direct visitors to appropriate department.
- Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
- CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
- Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
- None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- Must have a high school diploma or general education degree (GED).
- 1 year experience in Customer Service-related capacity
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Certificates, Licenses, Registrations or Professional Designations
- N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
- Intermediate computer skills
- Proficient with MS Office Applications
- WMS functions
Language Skills
- English (reading, writing, verbal)
- Business writing proficiency
Mathematical Skills
- Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
- Strong attention to detail accuracy and accomplish job task in a timely manner.
- Ability to perform duties with minimal supervision or guidance.
- Ability to multi-task
- Effective communication skills
- Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS
- 1-3 years warehouse/logistics support experience
- 2-3 years’ experience in Customer Service-related capacity
PHYSICAL DEMANDS
Occasionally
- Handling/Fingering, Sitting
Frequently
- Bending
Constantly
- Walking and Standing
Ability to Lift/Carry and Push/Pull
- 21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements:
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
- Process and input all customer orders.
- Running and printing shipments from WMS.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders
- Checking all orders for special requests
- Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
- Follow up with other departments to ensure the service standards are being met.
- Assure proper invoicing of accounts by verifying customers as required.
- Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
- Prepare any reports concerning customer service as required by supervisors.
- Assist in resolving any discrepancies.
Data Entry
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Answer phone calls and operates various types of office machines and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Effectively correspond with customers as required.
Communication
- Answer incoming telephone calls in a cheerful, courteous, and timely manner.
- Promptly route each call to the proper party, taking messages when necessary.
- Assist callers with general information and inquires.
- Direct visitors to appropriate department.
- Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
- CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
- Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
- None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- Must have a high school diploma or general education degree (GED).
- 1 year experience in Customer Service-related capacity
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Certificates, Licenses, Registrations or Professional Designations
- N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
- Intermediate computer skills
- Proficient with MS Office Applications
- WMS functions
Language Skills
- English (reading, writing, verbal)
- Business writing proficiency
Mathematical Skills
- Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
- Strong attention to detail accuracy and accomplish job task in a timely manner.
- Ability to perform duties with minimal supervision or guidance.
- Ability to multi-task
- Effective communication skills
- Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS
- 1-3 years warehouse/logistics support experience
- 2-3 years’ experience in Customer Service-related capacity
PHYSICAL DEMANDS
Occasionally
- Handling/Fingering, Sitting
Frequently
- Bending
Constantly
- Walking and Standing
Ability to Lift/Carry and Push/Pull
- 21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements:
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):· Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling· Interact with management and warehouse personnel to establish service criteria and meet customer requirements· Follow up with customers and other departments to resolve invoice problems and discrepancies· Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling· Accurately input into and retrieve information from the system· Audit air bills for completeness and accuracy. Research and maintain filings of air bills· Reconcile driver pickup and delivery manifests· Read, decode, and decipher freight coding in order to expedite freight movement and tracking process· Record damaged shipments and misrouted freight on applicable reportsThe individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.Working Environment:Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.Accountability – Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.Impact of Decisions – Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.Working Relationships – Regularly interact with peers and management concerning matters of complex scope and discretion.Scope – Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.Essential Functions:Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience.
Job information
Date posted: 20-11-2025
Employment type: Full time
Hiring company name: DSV
Job location: 89044 Henderson NV US
Requisition ID: 103251-en_US