IT Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - VIRTUAL - US Colorado 

Division: Group 
Job Posting Title: IT Specialist 
Time Type: Full Time

The IT Specialist will be responsible for providing technical support to end-users in a timely and effective manner, while maintaining a high level of customer satisfaction. This role will troubleshoot and resolve hardware and software issues, perform routine maintenance tasks, and escalate complex issues to higher-level support as needed. The IT Specialist will also be responsible for maintaining accurate records of support incidents and resolutions and providing end-user training and guidance as needed.

Duties and Responsibilities

• Provide technical support to end-users for hardware, software, and networking issues via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices
• Perform routine maintenance tasks, such as software updates and system backups
• Escalate complex issues to higher-level support as needed
• Maintain accurate records of support incidents and resolutions in a helpdesk ticketing system
• Provide end-user training and guidance on the use of hardware and software applications
• Collaborate with other IT professionals to identify and resolve recurring technical issues
• Responsible as IT Service Owner for assigned applications

Educational background / Work experience

• Associate's degree in Computer Science, Information Systems, or related field
• 1-3 years of experience in IT support, preferably in the transportation and logistics industry or a related field
• Experience with hardware and software troubleshooting and maintenance
• Experience with various file transfer protocols and how systems communicate together

Skills & Competencies

• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to deliver high-quality work under tight deadlines
• Familiarity with ITIL or other IT service management frameworks is a plus

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field
• Experience with remote support tools and technologies
• Experience with US CBP processes for Air and Ocean Import and exports
• Experience with TANGO and nGXD systems and Printer set up and support for them

Language skills

• Fluent in English (written and verbal)

Computer Literacy

• Proficient in IT support tools and technologies, including Windows operating systems, Microsoft Office, and remote support tools
• Familiarity with helpdesk ticketing systems such as ServiceNow or JIRA

For this position, the expected base pay is: $71,000 - $106,500 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.  

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now