Operational Account Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Missoula, Two Smokes way 

Division: Road Transport, US 
Job Posting Title: Operational Account Manager 
Time Type: Full Time

Summary

The Operational Account Manager, Operations, Road Transport is responsible for managing the day-to-day transportation operations for assigned customer accounts while ensuring exceptional customer service and operational execution. This role serves as a primary point of contact for customers, coordinating freight movements, resolving service issues, managing shipment activity, and ensuring timely and accurate communication throughout the shipment lifecycle. The Operational Account Manager works closely with carriers, internal operations teams, and customers to support account retention, operational efficiency, and overall customer satisfaction.

Duties & Responsibilities

• Manage daily transportation operations for assigned customer accounts while ensuring high levels of customer satisfaction and service execution.
• Coordinate and expedite freight movements to fulfill customer transportation requirements.
• Serve as a primary operational point of contact for customers regarding shipment activity, service updates, and issue resolution.
• Build and maintain strong relationships with customers, carriers, and internal operational teams.
• Analyze customer orders and support complex load planning and load-building activities.
• Independently assess operational situations and resolve issues in the best interest of both the customer and the company.
• Provide reporting, shipment updates, and operational metrics to customers as requested.
• Collaborate with Account Managers and operational teams to ensure proper load coverage and maximize carrier utilization opportunities.
• Audit system data throughout the billing process, including shipment validation and load accuracy.
• Track shipments proactively and communicate pertinent load information to customers and internal stakeholders.
• Coordinate with Accounting, Credit, and Settlement departments to resolve customer inquiries and account discrepancies.
• Maintain accurate and complete shipment documentation and system entries.
• Support transportation rate negotiations and customer quoting activities as needed.
• Promote the DSV Road Transport brand through professional customer interactions and operational excellence.
• Perform additional duties and responsibilities as assigned.

Education & Experience

• High school diploma or GED required.
• Minimum of three (3) years of experience in logistics, transportation brokerage, supply chain, or a related operational environment preferred.
• Experience managing customer accounts and transportation operations in a fast-paced environment preferred.
• Prior experience coordinating freight movements and working with carriers and customers preferred.
• Experience with transportation management systems (TMS) is required

Skills & Competencies

• Strong organizational and multitasking skills with the ability to manage multiple priorities in a fast-paced operational environment.
• Excellent verbal and written communication skills with the ability to effectively interact with customers, carriers, and internal teams.
• Strong customer service orientation and relationship-building abilities.
• Demonstrated problem-solving and decision-making skills with a proactive and solution-oriented approach.
• Ability to coordinate, plan, and route inbound and outbound freight movements effectively.
• Ability to track shipments, resolve operational issues, and maintain service quality standards.
• Strong attention to detail and commitment to accuracy and quality.
• Ability to work independently while also functioning effectively within a team environment.
• Working knowledge of transportation operations, freight brokerage processes, and industry terminology.
• Intermediate proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Ability to learn and navigate transportation management systems and related software platforms.
• Intermediate mathematical and analytical skills.
• English language proficiency in reading, writing, and verbal communication.

Physical Demands

While performing the duties of this position, the employee is regularly required to sit, stand, walk, use hands and fingers to operate office equipment, and communicate effectively both verbally and in writing. The employee may occasionally be required to reach, stoop, kneel, or crouch. This role routinely utilizes standard office equipment including computers, telephones, and related technology. Specific vision abilities required for this position include close vision, distance vision, and the ability to focus on computer screens for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Work Environment

This position operates primarily in a professional office environment with a low to moderate noise level. The employee may occasionally be exposed to typical office environmental conditions but is rarely exposed to fumes, airborne particles, or hazardous materials. This role may require working in a fast-paced environment with changing priorities and time-sensitive demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

At Will Employment

DSV Road Transport Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $56K – $76K Annuel. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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