Operational Key Account Manager, Road Transport

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Lancaster, Midpoint Dr 

Division: Road 
Job Posting Title: Operational Key Account Manager, Road Transport - 96617 
Time Type: Full Time

Summary

As a Key Operational Account Manager in Operations at DSV Road Transport, you will serve as the primary liaison for strategic customers across our organization. This role is responsible for managing day-to-day operations, enhancing service delivery, and identifying growth opportunities. In addition, you will support and lead cross-functional projects tied to customer initiatives, helping to implement scalable solutions that improve overall client experience and performance.

Key Responsibilities

Account Management

• Serve as the primary point of contact for designated key accounts across freight brokerage and asset-based trucking operations.
• Build and maintain relationships with multiple stakeholders within the customer organization and internally across departments.
• Collaborate with internal teams and DSV divisions to maintain and grow share of wallet.
• Ensure accurate and timely rate communication to operations and internal systems for rating/billing purposes.
• Provide market insights and forecasting strategies to help customers navigate pricing and capacity fluctuations.
• Create, maintain, and regularly update customer-specific Standard Operating Procedures (SOPs).
• Lead new account onboarding and implementation plans, ensuring successful integration across all service lines.

Operational Execution

• Manage end-to-end execution of customer freight—both brokerage and asset-based—ensuring high service levels.
• Identify operational risks, inefficiencies, or service gaps and drive resolution through root cause analysis.
• Coordinate with internal stakeholders (dispatch, carrier sales, customer service, etc.) to align daily execution with customer expectations.
• Respond to spot quote requests and identify opportunities to upsell or expand service offerings.
• Ensure adherence to data quality standards, including timeliness of updates and billing KPIs.
• Monitor and maintain account-level Accounts Receivable (AR) metrics within company standards.

Performance Review & Reporting

• Monitor customer performance against committed volumes and SLAs across both trucking and brokerage services.
• Conduct regular client reviews with actionable insights, tracking follow-up items to completion.
• Provide and customize reporting to meet client expectations, including operational KPIs and business analytics.

Strategic Projects & Customer Initiatives

• Lead or support strategic projects that align with customer goals, such as dedicated fleet solutions, digital integrations, or supply chain optimization initiatives.
• Collaborate with cross-functional stakeholders (e.g., IT, pricing, compliance, engineering) to deliver customer-focused improvements.
• Evaluate and implement technology-driven solutions (e.g., EDI, API, eBooking) to streamline processes and enhance visibility.

Commercial Development

• Support contract renewals and participate in rate negotiations in collaboration with pricing and leadership teams.
• Identify new business opportunities within existing accounts and lead structured deal execution plans.
• Develop and maintain comprehensive account plans that outline key contacts, growth strategies, and risk mitigation efforts.

Travel

• Travel as required to customer sires, company branches, or project meetings.

Educational background / Work experience

• Bachelor's degree in business, logistics, supply chain management, or a related field
• 2-4 years of experience in key account management in the transportation and logistics industry

• Experience managing both brokerage and asset-based logistics operations is preferred.

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

Preferred Qualifications

• Experience with international logistics and customs regulations
• Experience with sales, business development, and multimodal logistics.
• Experience with cross-functional project work involving customer-driven solutions.

Language skills

• Fluent in English (written and spoken)

Computer Literacy

• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

At Will Employment

DSV Road Transport Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $70,500 - $105,500/ Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now