Quality Assurance Manager

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Lancaster, Lyndon B Johnson Fwy 

Division: Solutions 
Job Posting Title: Quality Assurance Manager - 102950 
Time Type: Full Time

POSITION SUMMARY

The Quality Manager supports the organization in the development, improvement and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support he warehouse including but not limited to receiving, shipping and other related functions.  This includes tracking, investigating and correcting OS&D (over, short, and damaged).  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals. Requires making recommendations with regards to procedures, standards to maintain process quality.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Responsible for managing requirements related to Quality & Training.
• When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan. 
• Ensure site is compliant with applicable GMP standards and FDA regulations. 
• Establish and maintain “quality standards” for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process. 
• Serve as the primary contact for any external or internal audits; with development of any resulting action plans
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit assigned daily, weekly and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality related processes.
• Conduct and/or participate in all required department quality related meetings.
• Adhere to all company policies and procedures or other communicated rules and/or regulations.
• Sponsor the site Training Program including coordinating training documentation 
• Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.

SKILLS & ABILITIES

Education & Experience:

• Must have High School diploma or GED. Bachelors degree preferred.
• Preferred 5 years experience in a medium to large warehouse in a management capacity.
• 2 years experience as a Quality Manager.
• Knowledge of warehouse operations with basic GMP as necessary
• Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF

Computer Skills: 

• Strong computer skills and MS Office Applications are preferred.

Certificates & Licenses: 

• Quality related certifications preferred

Language Skills 

• English (reading, writing, verbal) 
• Spanish speaking skills preferred
• Business communication 

Mathematical Skills 

• Medium to high skills necessary

Other Skills 

• Effective communication skills
• Good supervisory and people skills
• Ability to develop work instructions, procedures, and visual aids to support the operation

CORE COMPETENCIES

Leader of Others

☒  Business Acumen

☒  Communication / Building Partnership

☒  Developing Others

☒  Empowerment

☒  Leadership Excellence

☒  Leading Change

Independent Contributor

☒  Accountability

☒  Communication / Building Partnership

☒  Customer Orientation

☒  Developing Oneself

☒  Drive for Results

☒  Embracing Change

☒  Problem Solving

☒  Professional Competencies

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now