Senior Operational Key Account Manager, East Region

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 

Job Posting Title: Senior Operational Key Account Manager, East Region 

Time Type: Full Time

Summary

The Senior Operational Key Account Manager is responsible for maintaining and developing relationships with key clients to achieve and exceed sales targets, drive revenue growth, and increase market share. They will be the primary point of contact for assigned accounts, managing all aspects of the customer relationship, from onboarding to ongoing support, and ensuring customer satisfaction.

Duties and Responsibilities

• Develop and implement account plans that align with the company's overall sales and growth objectives
• Build and maintain strong relationships with key decision-makers within assigned accounts, understanding their needs and requirements
• Identify and pursue new business opportunities within assigned accounts, leveraging cross-selling and upselling strategies
• Collaborate with internal teams (e.g. operations, customer service, finance) to ensure seamless delivery of services to clients
• Prepare and present regular reports on account performance, highlighting areas of opportunity and improvement
• Attend industry events and conferences to stay abreast of market trends and competitor activity
• Maintain accurate and up-to-date records of all customer interactions in CRM systems
• Adhere to all company policies and procedures, including compliance with ethical and legal standards

Educational background / Work experience

• Bachelor's degree in business administration, logistics, or a related field
• 7+ years of experience in sales and account management in the transportation and logistics industry
• Proven track record of exceeding sales targets and driving revenue growth
• Experience managing large, complex accounts with multiple stakeholders

Skills & Competencies

• Strong communication, negotiation, and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to work independently and manage multiple priorities effectively
• Strong analytical and strategic thinking skills
• Proficiency in Microsoft Office suite and CRM systems

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• May supervise and mentor junior account managers or support staff

Preferred Qualifications

• Master's degree in business administration or a related field
• Experience in international logistics and supply chain management
• Familiarity with DSV's products, services, and customer base
• Experience with Salesforce or other CRM systems

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office suite and CRM systems

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $123,500.00 - $180,000.00 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.  This position can be based anywhere on the East coast time zone.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now